Stephanie Lau
West Hills
Summary
Professional e-commerce expert with focus on driving online sales and enhancing user experience. Adept at developing and implementing effective e-commerce strategies while fostering team collaboration and flexibility in dynamic environments. Known for strong analytical skills, strategic thinking, and ability to adapt to changing market demands.
Overview
11
11
years of professional experience
Work History
E-Commerce Lead / Floral Clerk / Checker
Vons, Northridge
Northridge
07.2023 - Current
- Lead e-commerce operations and ensure accurate, timely order fulfillment
- Provide excellent customer service and resolve issues efficiently
- Train and support team members on store systems and procedures
- Assist in floral department with arrangements and customer service
- Operate register and handle transactions accurately
Secretary
Picture Perfect Graphics, Canoga Park
Canoga Park
11.2021 - Current
- Managed customer communications, orders, and invoices
- Assisted in shirt printing and embroidery production
- Maintained inventory and coordinated deliveries
Teacher Assistant / Office Aide
Canoga Park High School
Canoga Park
05.2015 - 03.2022
- Supported classroom and administrative operations
- Communicated with parents and assisted Title I programs
- Provided tutoring and managed football team logistics
Education
Certificate - General Business
Los Angeles Pierce College
04-2026
B.A. - English Literature
California State University Northridge
Northridge12-2019
High School Diploma - undefined
Canoga Park High School
Canoga Park06-2013
Skills
- Customer Service
- Leadership & Teamwork
- Time Management
- Organization
- Microsoft Office
- Tech-Savvy
Timeline
E-Commerce Lead / Floral Clerk / Checker
Vons, Northridge
07.2023 - Current
Secretary
Picture Perfect Graphics, Canoga Park
11.2021 - Current
Teacher Assistant / Office Aide
Canoga Park High School
05.2015 - 03.2022
B.A. - English Literature
California State University Northridge
High School Diploma - undefined
Canoga Park High School
Certificate - General Business
Los Angeles Pierce College