Stephanie Lao
Susanville
Summary
Dedicated Patient Access Representative with proven skills in insurance verification, patient registration, and data integrity. Committed to enhancing patient satisfaction through efficient processes and effective communication.
Overview
5
5
years of professional experience
Work History
Acute Patient Access Represenative/Business Office
Banner Lassen Medical Center
09.2023 - Current
- Facilitated patient check-in and registration processes to enhance workflow efficiency.
- Coordinated insurance verification and authorization to ensure compliance with policies.
- Processed patient information accurately within electronic health record systems, maintaining data integrity.
- Assisted patients in navigating healthcare services, improving overall satisfaction ratings.
- Complete inpatient authorizations by coordinating with insurance companies to confirm coverage and medical necessity
- Conduct collection calls to patients and insurance providers ton resolve outstanding balance and verify payment status
- Handle and manage hospital funds, ensuring accurate payment processing and financial documentation
Medical Scheduler
Robert Half International Inc.
04.2021 - 08.2021
- Scheduled patient appointments using electronic health record systems to maximize provider availability.
- Coordinated with medical staff to ensure efficient workflow and timely patient care.
- Managed incoming calls, addressing inquiries and directing patients to appropriate departments.
- Monitored appointment schedules, adjusting as needed for cancellations or rescheduling requests.
Entrance Screener
Right Sourcing INC
10.2020 - 04.2021
- Served as the first point of contact for all patients, visitors, staff, and vendors entering the hospital
- Performed COVID-19 symptoms screening, including temperature checks, exposure questions, and health verifications following hospital and CDC guidelines
- Worked collaboratively with security, nursing staff, and administration to implement safety procedures and respond to changing COVID-19 regulations
- Provided instructions on hand hygiene, social distancing and infection prevention procedures to all individuals entering the hospital
Education
Lassen Community College
SusanvilleSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Money handling
- Outpatient and Emergency room registrar
Timeline
Acute Patient Access Represenative/Business Office
Banner Lassen Medical Center
09.2023 - Current
Medical Scheduler
Robert Half International Inc.
04.2021 - 08.2021
Entrance Screener
Right Sourcing INC
10.2020 - 04.2021
Lassen Community College