Stephanie Lachance
Gatineau,Canada
Summary
Dynamic Business Analyst with extensive experience within the federal government, excelling in project deliverable management / coordination and stakeholder engagement. Proven leadership in administrative support and strategic planning, leveraging analytical thinking and bilingual proficiency to enhance operational efficiency. Recognized for developing impactful reports and fostering collaborative relationships across diverse teams.
Overview
10
10
years of professional experience
Work History
AS03 - Business Analyst/Project Coordinator
Public Services and Procurement Canada
Gatineau, Quebec
08.2024 - Current
- Oversaw review and approval processes for Strategic Services Vendor Deliverables and Key CCRM Deliverables to enhance project management.
- Coordinated Business Functional Working Groups, organized workshops, and prepared agendas and presentations for stakeholder meetings.
- Monitored Risks, Issues, Actions, and Decisions, ensuring thorough tracking for Senior Management and Directors.
- Arranged meetings, prepared agendas, and documented summaries as required by Senior Management or Business Architect.
- Tracked Project Complexity Risk Assessment (PSCA) and reported on PSRA for Project Manager.
- Developed and distributed Monthly CCRM Project Dashboard to stakeholders for performance visibility.
A/AS04 – Manager, Administrative Support Services
Veterans Affairs Canada
Gatineau, Canada
01.2023 - 01.2024
- Successfully managed, organized, directed, and evaluated the delivery of administrative and support services
- Maintained collaborative relationships with internal and external stakeholders, actively participating in project teams
- Played a crucial role in the hiring of Casual Employees in the Pembroke Petawawa Area
- Ensured effective office operations and supply management for all National Capital Area offices
- Managed major security and training projects effectively from ideation to completion
- Tracked and co-managed HR Organizational charts for Administrative Professionals Team
AS-01 Substantive - Executive Assistant to the Area Director
Veterans Affairs Canada
01.2019 - 01.2024
- Led administrative support for staffing processes and competitions throughout the National Capital Area
- Organized meetings, maintained filing systems, and provided administrative support to the Area Director and management staff
- Managed calendars, emails, and scheduling for the Area Director
- Trained employees in staffing processes and coordinated intake schedules
- Drafted companywide communications in both official languages
Business Manager/Administrative Coordinator
O’Connor Health Group
Ottawa, Canada
01.2015 - 01.2018
- Managed front desk operations, including communications with healthcare providers, patients, and clerical and administrative duties
- Coordinated medical laboratory tests for multiple healthcare providers
- Handled marketing and advertising, including website management
- Built strategic alliances with local healthcare partners
- Organized practitioners' attendance at health fairs and trained new administrative personnel
Education
Photography Photoshop Software Certificate -
Dawson College
Ottawa, ON01.2011
Diploma / Diplôme d’Études Collégiales - Travel and Tourism
Fortier College
Montreal, QC04.2005
Diplôme d’Études Secondaires -
Joliette High School
Joliette, QC01.2001
Skills
- Bilingual proficiency
- Leadership and supervision
- Client care and support
- Administration and documentation
- Report preparation
- Presentation skills
- Analytical thinking
- Problem-solving strategies
- HR staffing and processes
- Communication and listening skills
- Customer service excellence
- Record management
- Organizational abilities
- Project management
- Conflict resolution techniques
- Strategic planning
- Initiative implementation
- Recommendation development
- Peoplesoft (GCHR) expertise
- Microsoft Office proficiency
References
Available upon request
Skills Highlights
- Bilingual proficiency in both official languages (PSC SLE scores = CCC)
- Experience in supervising employees
- Exceptional leadership skills with 25+ years of experience in client care and administration
- Experience in analyzing various documentation to prepare reports or make presentations to senior management, colleagues, clients, or various stakeholders
- Strong analytical and problem-solving abilities
- Proficiency in HR staffing and administrative processes within the federal government
- Outstanding communication and listening skills
- Proven track record of providing customer service to members of the Canadian Armed Forces
- Expertise in documenting and maintaining sensitive client records
- Highly organized with the ability to manage multiple projects simultaneously
- Skilled in conflict resolution
- Ability to plan, organize, and implement multiple initiatives simultaneously under tight deadlines
- Experience in providing recommendations on complex issues to clients, stakeholders, or management
- Proficient in Peoplesoft (GCHR) and Microsoft Tools (Word, Excel, PowerPoint, Publisher)
- Advanced knowledge of Microsoft Office Suite
Timeline
AS03 - Business Analyst/Project Coordinator
Public Services and Procurement Canada
08.2024 - Current
A/AS04 – Manager, Administrative Support Services
Veterans Affairs Canada
01.2023 - 01.2024
AS-01 Substantive - Executive Assistant to the Area Director
Veterans Affairs Canada
01.2019 - 01.2024
Business Manager/Administrative Coordinator
O’Connor Health Group
01.2015 - 01.2018
Photography Photoshop Software Certificate -
Dawson College
Diploma / Diplôme d’Études Collégiales - Travel and Tourism
Fortier College
Diplôme d’Études Secondaires -
Joliette High School
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