Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

STEPHANIE K TURNER

San Bernardino

Summary

Accomplished administrative professional with expertise in records management and team collaboration, honed at Kaiser Permanente. Proven ability to enhance operational efficiency and streamline workflows. Adept at issue resolution and maintaining positive workplace dynamics. Successfully managed office supplies, achieving a 20% reduction in costs. Skilled in patient charting and scheduling, ensuring seamless healthcare operations.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Clerical Substitute

Excelsior Charter Group
Victorville
02.2023 - Current
  • Managed clerical tasks and organized records to enhance operational efficiency.
  • Processed correspondence to facilitate seamless communication flow.
  • Provided administrative support by performing photocopying, scanning, and mailing tasks.
  • Conducted inventory checks and ordered supplies to maintain office functionality.
  • Assisted staff with inquiries, resolving issues promptly to ensure customer satisfaction.
  • Collaborated with team members to streamline workflows and boost productivity.
  • Maintained filing systems for efficient document retrieval and management.
  • Greeted visitors professionally while addressing questions about services offered.

Unit Secretary

Kaiser Permanente
Ontario
03.2012 - 11.2021
  • Processes, transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical records.
  • Answers call systems; follows up with the nurse, patient and/or family as appropriate.
  • Answers appropriately route internal and external telephone calls.
  • Orders materials and supplies and collects equipment as needed for this unit.
  • Makes follow-up appointments for patients as necessary.
  • Maintains/tracks the unit’s business equipment, including maintaining appropriately charges wireless carts.
  • Arranges for special maintenance or repair of the unit’s business equipment.

Medical Records Clerk

Kaiser Permanente
Fontana, California
04.1996 - 03.2012
  • Scanning documents into electronic medical records.
  • Pulling medical charts for appointments.
  • Filing charts and documents.
  • Making new charts.
  • Pulling charts for an audit.
  • Deactivate charts.
  • Mail room clerk: Sort, pick up and deliver mail.

Office Manager

Johnson Pediatric Therapy Group
Culver City
10.1994 - 03.1996
  • Streamlined office operations to enhance staff workflow efficiency.
  • Coordinated patient scheduling and therapy appointment management.
  • Oversaw inventory management and supply ordering for therapy sessions.
  • Maintained organized filing system for records and correspondence.
  • Handled phone calls, emails, mail routing, and courier coordination.
  • Tracked invoices and payments to ensure accurate accounts receivable and payable.
  • Monitored client payments and contacted overdue accounts promptly.
  • Managed front desk operations, welcoming visitors and directing inquiries.

Education

High School Diploma -

Susan Miller Dorsey
Los Angeles, CA
06-1984

Some College (No Degree) - Accounting

Compton Community College
Compton, CA

Some College (No Degree) - Medical Billing And Codding

Chaffey College
Rancho Cucamonga, CA

Skills

  • Administrative support and clerical assistance
  • Verbal communication skills
  • Records and file management
  • Mail handling and sorting
  • Patient charting and scheduling
  • Front office operations
  • Valid driver's license
  • Team collaboration
  • Issue resolution strategies
  • Positive workplace attitude
  • Time management expertise
  • Supply chain management
  • Office equipment maintenance

Affiliations

  • Ethical Fashion
  • Shopping
  • Dinning out
  • Spending time with my family

Certification

  • Appreciation March 3, 2025- Excelsior
  • The Daisy Team Award December,2020-Kaiser
  • Recognition of dedicated service 2001, 2006, 2011, 2016, 2021-Kaiser
  • Honors In recognition,June 2, 2023- Excelsior
  • Certified Food worker card, February 28, 2024 -Excelsior

References

References available upon request.

Timeline

Clerical Substitute

Excelsior Charter Group
02.2023 - Current

Unit Secretary

Kaiser Permanente
03.2012 - 11.2021

Medical Records Clerk

Kaiser Permanente
04.1996 - 03.2012

Office Manager

Johnson Pediatric Therapy Group
10.1994 - 03.1996

High School Diploma -

Susan Miller Dorsey

Some College (No Degree) - Accounting

Compton Community College

Some College (No Degree) - Medical Billing And Codding

Chaffey College

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STEPHANIE K TURNER