Stephanie Kruesel
Edmonton
Summary
Results-oriented store manager with 13 years of managerial experience. Dedicated to fostering a team culture that promotes positive customer relations and drives growth in retail key metrics. Adaptable to various aspects of store operations, including employee management, visual merchandising standards, inventory management, and operational procedures. Committed to achieving sales goals, cultivating a strong team dynamic, and aligning with the company\'s brand.
Overview
13
13
years of professional experience
Work History
Store Manager
Sport Chek
09.2011 - Current
- Recruited talented individuals and cultivated a high-performing team.
- Trained staff on comprehensive product knowledge for effective customer engagement.
- Coaching all team leads and store advisors to understand the Triangle points program and to feel confident speaking to customers about the benefits
- Achieved 3% growth in sales over the past two years through strategic focus on key metrics.
- Scheduling all employees shifts, considering shift preferences and business needs
- Maintaining all promotional add set up, Visual standards through weekly/ monthly meetings
- Accountable for maintaining all store operational standard through cash, department maintenance, audit compliance
- Demonstrated keen attention to detail while managing and optimizing inventory systems.
- Implemented strategies to mitigate loss and enhance asset protection.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Advisor Assistant
SunLife Financial
09.2021 - 01.2023
- Delivered precise administrative support for two financial advisors.
- Organized and managed extensive client files effectively.
- Organized essential office requirements alongside meeting coordination.
Service Advisor
Good News Auto
01.2019 - 02.2022
- Consistently ensured high levels of customer satisfaction in a dynamic automotive repair environment.
- Ensured efficient task allocation to maintain productivity among mechanics.
- Ordered all shop supplies, parts, managed inventory levels
Education
Business degree - Accounting/ Finance
Nait
01.2012
High school -
Ed Feehan High School
01.1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Team leadership
- Friendly and positive
- Team leadership and coaching
Languages
English
Full Professional
Hobbies and Interests
- Yoga
- Swimming
- Biking
Timeline
Advisor Assistant
SunLife Financial
09.2021 - 01.2023
Service Advisor
Good News Auto
01.2019 - 02.2022
Store Manager
Sport Chek
09.2011 - Current
Business degree - Accounting/ Finance
Nait
High school -
Ed Feehan High School
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