Stephanie Kretz

• Interpreting, applying and explaining applicable laws, regulations and policies and developing/providing training and coaching to child support staff.
• Ensuring compliance with changes in laws and regulations throughout the department.
• Analyzing legislation and policy and providing legal advice to executive staff regarding laws, regulations and policies governing and/or impacting child support.
• Leading and participating in strategic planning, change management, and human resource management.
• Participating in budget analysis, fiscal decision making, and audit requirements/compliance.
• Created reports on workflow and compliance with Federal and State performance measures to inform departmental strategies.
• Provided coaching, feedback, and evaluations to case managers, deputy court clerks, and legal staff to enhance performance.
• Collaborating with court staff to address legal compliance and policy issues.
• Collaborating with community partners such as Tribal Child Support, Humboldt and Trinity court staff and Social Services to ensure efficient service delivery.
• Managing child support case files, ensuring thorough documentation and organization of records.
• Reviewed financial documents to determine child support obligations accurately.
• Drafting and reviewing pleadings, motions, briefs and other legal documents for court filings.
• Arguing clearly, logically and persuasively in written and oral form.

Managed complex and sensitive child support caseload, ensuring compliance and support for families.

• Generated detailed reports on caseload statistics, arrears balances, and collections history to inform strategic decision-making.
• Trained and mentored child support specialist staff, including development of individual goals and providing feedback for professional growth.
• Conducted business process analysis to modernize and optimize workloads, enhancing service delivery.
• Participated in developing and implementing policy and procedure for case managers and child support assistants.
• Participated in change initiatives using principles of change management.

• Reviewed child support cases for compliance with legal standards.
• Educated clients on rights and responsibilities regarding child support to empower informed decisions.
• Coordinated with state agencies to gather necessary documentation for cases.
• Ensured accuracy of case records in child support management system to support compliance and case management.
• Participated in training sessions to stay updated on child support policies and procedures.
• Led dispute resolution meetings between parents to effectively address and resolve payment issues.
• Prepared reports on case progress for legal proceedings and internal review.
• Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
• Analyzed financial information related to income, assets, expenses, and liabilities of parents.
• Prepared, reviewed, and maintained accurate case files and records.

• Managing responsibility for approximately 10 children ages three and four.
• Fostered a nurturing environment to support children's emotional and social development.
• Engaged with parents to improve children's developmental needs.
• Assessed student-teacher progress with Head Teacher, providing regular constructive feedback to foster growth.
• Trained new staff on effective classroom management techniques and educational practices to ensure consistency.
• Participated in staff meetings to share insights and strategies for improvement.