Stephanie King
Claresholm,AB
Summary
Knowledgeable and dedicated individual with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing positive communication to ensure the needs of customers are always the number one priority. Motivated to maintain customer satisfaction and contribute to the business success. Specialize in quality, speed, willingness to take direction and learn from others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Experience Representative
YHA Australia
04.2024 - 12.2024
- Managed all YHA properties in Australia with my team including ensuring reservations were accurate, preventing overbooking situations and leasing with property managers and staff to problem solve.
- Delivered exceptional customer service by anticipating guests'' needs and proactively offering assistance.
- Maintained a comprehensive knowledge of local attractions, recommending suitable options for guest entertainment.
- Trained new Guest Experience Representatives to uphold company standards in customer service excellence.
- Handled guest complaints professionally, resolving issues quickly to restore positive experiences.
Customer Service Representative and Waitress
The Hive
03.2023 - Current
- Ensuring customers are always put first and do everything in my power to help and answer questions. Customer service comes first
- Be organized and accept vendors into the workplace. Filling paperwork and making sure contracts are filled out properly.
- Promoting products and events online through social media and making sure events run smoothly day off.
- Creating specialty coffees and waitressing
- Collaborating with a team to ensure needs of customers and co workers are met.
Waitress/Bartender
Douros
09.2022 - 05.2023
- Created a positive dining experience by assuring customer needs were always met promptly and correctly
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Worked with high volumes of cash because or gambling (VLT) machines
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Basic kitchen prep work and cleaning
- Creating specialty drinks and cocktails
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Breakfast Cook
Extendicare
02.2022 - 04.2022
- Made Breakfast for 50+ senior residents every morning taking into consideration dietary restrictions an health
- Maximized kitchen efficiency by effectively organizing and managing food preparation tasks.
- Maintained a clean and safe working environment, adhering to strict health and safety guidelines.
- Collaborated with fellow team members to maintain smooth kitchen operations during peak service hours.
- Earned recognition from management for consistent punctuality and reliability in fulfilling shift responsibilities.
Waitress
Roy’s Place
10.2020 - 01.2022
- Worked to make sure customers needs were met first and foremost while serving food promptly and offering menu advice
- Basic kitchen prep work and cleaning
- Preparing specialty drinks and cocktails
- Working as a team to develop strong communication so the needs of customers and co workers are always met
Customer Service Representative
Gratitude
12.2018 - 08.2021
- Created bath and body products while running the storefront insuring customers needs were met and questions were answered
- Ran markets and events making sure everything went according to plan
- Maintained communication between myself and the owner to ensure the needs of customers and staff were always met
- Cleaning of store
- Cash handling and till counts
Apartment Cleaner
Chinook Crescent
09.2017 - 12.2017
- Working quickly to maintain cleaning deadlines and assure that the needs of tenants are met while taking into consideration any concerns they had
- Enhanced tenant satisfaction by maintaining clean and well-organized common areas.
- Worked to ensure products were always stocked or communicated to manager if we were low on products
- Cleaning of inside building and grounds maintenance
Education
High School Diploma -
Willow Creek Composite High School
Claresholm, AB06.2021
Skills
- Committed and punctual
- Strong communication
- Can work in a team or individually
- Calm Under Pressure
Accomplishments
- Avid volunteering in community ie. teaching music to seniors, line dancing lessons, singing at events to raise money for the community
Languages
English
Native or Bilingual
Certification
- Pro Serve (Responsible Alcohol Service)
- Reel Facts VLT Training (VLT gambling machine training)
Timeline
Guest Experience Representative
YHA Australia
04.2024 - 12.2024
Customer Service Representative and Waitress
The Hive
03.2023 - Current
Waitress/Bartender
Douros
09.2022 - 05.2023
Breakfast Cook
Extendicare
02.2022 - 04.2022
Waitress
Roy’s Place
10.2020 - 01.2022
Customer Service Representative
Gratitude
12.2018 - 08.2021
Apartment Cleaner
Chinook Crescent
09.2017 - 12.2017
High School Diploma -
Willow Creek Composite High School
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