Stephanie Kim
Mississauga
Summary
Results-driven sales and eCommerce professional with 15+ years of experience in telecom, skilled in B2B business development, partner management, and digital sales growth. Demonstrated ability to design and execute strategies that expand online programs, improve attach rates, and deliver best-in-class sales results through data insights, collaboration, and strategic execution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Sales
Lifestyle Communications, Rogers & Fido Authorized Dealer
11.2014 - Current
- Developed and executed quarterly tactical plans, aligning sales forecasts and promotional strategies with company objectives and retail partner needs
- Collaborated closely with internal teams, including marketing, inventory, B2B/Corporate Team to ensure successful execution of product launches, merchandising, and promotional campaigns
- Managed relationships with key retail partners and external vendors to ensure alignment and maximize market share, revenue, and profitability
- Initiated and oversaw the redesign of our Rogers Preferred Portals, working closely with the designer to achieve an e-commerce site which brought increased attach and conversion rates
- Delivered data-driven insights and forecasts to executive leadership, contributing to business planning and decision-making processes
- Led training and development programs for sales representatives and managers, fostering a high-performance culture
- Spearheaded strategic retail initiatives focused on increasing Rogers Bank and tablet attach rates through incentive programs, sales pitch templates, and weekly coaching — achieving best-in-class results across the dealer channel for multiple quarters.
Retail Operations Manager
Lifestyle Communications, Rogers & Fido Authorized Dealer
02.2013 - 10.2014
- Managed the overall operation of 23 retail locations
- Led collaboration with manufacturer partners such as Samsung, LG, Google, BlackBerry, Motorola, Nokia, and Sony to execute marketing campaigns, in-store promotions, and sales incentives
- Provided regular sales analysis and insights to senior leadership, enabling informed decision-making for product assortment and promotional strategies
- Coordinated with district managers and internal teams to ensure consistent execution of sales objectives and operational standards across all locations
- Managed inventory, fraud prevention, and store operations to ensure the seamless execution of sales strategies
Realtor
RE/MAX Enterprises Inc. Brokerage
06.2011 - 01.2013
- Converted prospects into clients through in-depth property presentations and follow-up
- Delivered exceptional customer service, ensuring each client’s needs were prioritized
- Prepared contracts and documentation efficiently to close deals promptly
- Negotiated terms and sale prices, achieving RE/MAX Executive Club status in 2012
Store Manager
Lifestyle Communications, Rogers & Fido Authorized Dealer
09.2009 - 11.2010
- Assisted with hiring and training all new sales representatives
- Audited all invoices and contracts to ensure accuracy
- Conducted store meetings and weekly one-on-one sit-downs with store representatives
- Was responsible for ensuring store targets were achieved
- Planned store promotions and events to increase walk-in traffic
- Reached out to local stores in the neighbourhood to plan cross-promotions and secured onsites at neighbouring stores
Wireless Sales Consultant
Lifestyle Communications, Rogers & Fido Authorized Dealer
09.2008 - 09.2009
- Successfully assisted customers with wireless and residential product purchases
- Built rapport with customers by asking qualifying questions and maximized sales by cross-selling and multi-product selling
- Took the initiative to plan store promotions and events to increase sales and achieve individual sales targets
- Was promoted after 1 year to Manager role
Administrative Coordinator
No Wires Direct, Rogers Authorized Dealer
09.2007 - 09.2008
- Answered calls and emails from government customers related to all matters (i.e., government plans, products, invoices, technical questions
- Handled a high influx of inbound calls, managed multiple priorities, and consistently delivered effective results
- Responded to customer inquiries/requests and resolved issues efficiently and professionally
- Exercised strong interpersonal communication skills with customers and department personnel
- Utilized multiple call centre support applications to efficiently assist customers and agents
Education
B.SC - Human Communication & Technology
University of Toronto
04-2007
Certificate - Digital Communication
Sheridan College
04-2007
Skills
- Sales leadership and training
- Digital/email marketing
- Client Relations
- Project Management
- Sales forecasting
- Inventory management
- Performance Metrics
- Tactical planning
- Exceptional written and verbal communication
Certification
Data Analytics, Juno College, 2023
Timeline
Director of Sales
Lifestyle Communications, Rogers & Fido Authorized Dealer
11.2014 - Current
Retail Operations Manager
Lifestyle Communications, Rogers & Fido Authorized Dealer
02.2013 - 10.2014
Realtor
RE/MAX Enterprises Inc. Brokerage
06.2011 - 01.2013
Store Manager
Lifestyle Communications, Rogers & Fido Authorized Dealer
09.2009 - 11.2010
Wireless Sales Consultant
Lifestyle Communications, Rogers & Fido Authorized Dealer
09.2008 - 09.2009
Administrative Coordinator
No Wires Direct, Rogers Authorized Dealer
09.2007 - 09.2008
Certificate - Digital Communication
Sheridan College
B.SC - Human Communication & Technology
University of Toronto