Stephanie Kelch
Edmonton,AB
Summary
Highly motivated and effective at developing rapport with customers, showing a passion for work and addressing the needs of the customer in an effective and timely manner.
Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
North American Inside Sales Representative
Black Cat Wear Parts
07.2011 - 11.2018
- Quoted pricing, bid specifications and processed purchase orders for assigned territory. based throughout North America.
- Worked closely with all departments to ensure stock levels, lead times, logistics, pricing and drawings were accurately processed and communicated to the customer.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Expedited rush orders to production team and outsourced out of stock parts when needed.
- Gained customer trust and confidence by consistent communication and problem resolution.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and trade shows.
Business Customer Service Representative
Startek Ltd, T-Mobile
01.2004 - 04.2010
- Managed and maintained large company accounts for T-Mobile clients.
- Provided professional customer care for over 50 daily phone and online requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Displayed excellence in client retention.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Some College (No Degree) - Creative Advertising
Seneca College
Toronto, ONHigh School Diploma -
St. Patrick’s High School
Sarnia, ON06.1993
Skills
- MS Office
- Mechanical drawings
- Written Communication
- Interpersonal Communication
- Active Listening
- Multitasking Abilities
- Problem-Solving
- Organization and Time Management
- Attention to Detail
- Self-Motivated
- Dependable and Responsible
Timeline
North American Inside Sales Representative
Black Cat Wear Parts
07.2011 - 11.2018
Business Customer Service Representative
Startek Ltd, T-Mobile
01.2004 - 04.2010
Some College (No Degree) - Creative Advertising
Seneca College
High School Diploma -
St. Patrick’s High School
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