Stephanie Joe
Chino
Summary
Organized and motivated professional with strong time management and organizational skills. Proven ability to adapt and thrive in diverse environments. Committed to contributing to company growth while enhancing personal capabilities. Seeking entry-level opportunities to leverage skills effectively.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
General Manager
Ji Rong Peking Duck
Rosemead
09.2011 - Current
- Analyzed market trends and competitor activity to shape business strategy.
- Oversaw daily operations, ensuring exceptional customer service at a renowned Peking duck restaurant.
- Resolved customer complaints promptly, preserving a positive brand image.
- Conducted regular meetings with staff to review progress and identify improvement areas.
- Developed strategies to enhance customer satisfaction and loyalty.
- Managed staff schedules, optimizing service efficiency during peak dining hours.
- Recruited and hired qualified candidates for open positions, strengthening team capabilities.
- Maintained accurate records of employee attendance, payroll information, and vacation requests.
Customer Service Manager
Hanjoong Ferry
Incheon
11.2006 - 05.2009
- Conducted training sessions on effective communication and problem-solving techniques for staff.
- Provided prompt, friendly, and knowledgeable service addressing routine inquiries and complaints.
- Analyzed customer feedback and complaints to enhance customer service processes.
- Maintained professionalism during stressful situations, successfully diffusing tense encounters.
Education
Bachelor of Arts - Korean Language And Culture
UCLA
405 Hilgard Ave, Los Angeles, CA 9009506-2016
Some College (No Degree) - General Studies
East Los Angeles College
Monterey Park, CASkills
- Self-motivated and driven
- Time management
- Customer service
- Problem solving
- Effective communication
Languages
Mandarin Chinese
Native/ Bilingual
Korean
Limited
Certification
Enrolled Agent License
Timeline
General Manager
Ji Rong Peking Duck
09.2011 - Current
Customer Service Manager
Hanjoong Ferry
11.2006 - 05.2009
Bachelor of Arts - Korean Language And Culture
UCLA
Some College (No Degree) - General Studies
East Los Angeles College