Stephanie James-Deonarine
Brampton,Canada
Summary
To obtain a position as an Customer Service Agent utilizing the academic training, skills and experience acquired through my coursework and workforce experiences.
Overview
19
19
years of professional experience
Work History
Florist Assistance
Sanda Flowers Studio
02.2024 - 05.2025
- Processing roses, hydrangeas different varieties of flowers to clean, cut and processed into fresh solution water into buckets.
- Input client's orders into software system to print and match correct orders.
- Verified orders to delivery drivers to correct addresses.
- Gift wrap individual orders
- Clean and served clients that came into store for assistance.
- Delivered flowers to client's home/business
Extended and Weekend Care
Giant Leap Childcare
11.2018 - 03.2020
- Working with kids in all ages from infants to preschoolers
- Preparing kids for dinner time.
- Engage in evening activities ex-Story time, building blocks, circle time
- Preparing kids for bedtime. (Changing diapers, brushing teeth, changing into pajamas.
- Supervising sleep time (hourly sleep checks)
- Open and closing childcare.
Occasional Head Secretary-(Dufferin Peel Catholic District School) Manpower
09.2012 - 01.2020
- Knowledge in Trillium Software.
- Answering calls inbound and calling home for absent kids.
- Checking attendance.
- Taking orders and assisting Principal and vice principal.
- Administrative work.
Sales Associate Hudson’s Bay Company
01.2006 - 06.2018
- Liaise with clients and assist in conference and meetings to ensure sales targets are being met
- Develop and execute internal management procedures and training manuals for new hires
- Fabricate sales reports on hourly basis and ensure deliverables completed
- Manage and facilitate sales floor in management absenteeism
Rogers Customer Service Representative, Teleperformance Canada
04.2010 - 01.2012
- Assist Rogers Wireless customers with the essentials of customer care, billing inquiries and sales
- Administer performance management by diagnosing improvement opportunities, coaching, training and professional development of CRA’s to meet clients expectations
- Conduct group trainings on client objectives for Rogers Wireless campaigns
- Implement measures to improve performance levels and meet objectives
- Motivate staff to meet company and client objectives
Supervisor, Medicare/Medicaid
11.2009 - 04.2010
- Market products throughout North America to raise awareness of diabetic meters and benefits
- 3rd party verification for Medicare/Medicaid blood testing equipment
- Verifying and updating confidential patient information into database
- Educate and mentor a team of 15 CSR’s in sales and methodologies
- Expedited and facilitated the escalation of customer service issues
- Collect and monitor customer demographics
Office Assistant Concord Metal
04.2008 - 08.2008
- Process maintenance requests, substituting for manager as needed
- Organize and register staff for workshops and staff development
- Administrate purchase orders and sales reports for couriers
- Assist in opening and closing procedures at the facility
- Facilitate customer escalation process
Education
Business Administration Diploma -
Everest College
Toronto, ON09.2009
Early Childhood Education Diploma Program - undefined
Humber College North
09.2006
Ontario Secondary School Diploma - High School Diploma
George Harvey Collegiate Institute
Toronto, ON06.2005
Skills
- Exceptional ability to enter data accurately and effectively into appropriate data system
- Strong ability to interpret, apply and explain ordinances, policies and procedures
- Uncommon ability to understand and carry out written and oral instructions
- Immense ability to establish and maintain effective working relationships
- Sound knowledge of MS Word, PowerPoint, Excel Internet and E-mail
- Excellent organizational skills in planning, organizing and multitasking
- Extremely productive in a high volume, high stress environment
- Self-starter with the ability to work independently and in a team
- Certified advanced user in Simply Accounting
- Strong team player; dependable and flexible
- 20 years of customer service experience
Accomplishments
- Supervised team of few staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Florist Assistance
Sanda Flowers Studio
02.2024 - 05.2025
Extended and Weekend Care
Giant Leap Childcare
11.2018 - 03.2020
Occasional Head Secretary-(Dufferin Peel Catholic District School) Manpower
09.2012 - 01.2020
Rogers Customer Service Representative, Teleperformance Canada
04.2010 - 01.2012
Supervisor, Medicare/Medicaid
11.2009 - 04.2010
Office Assistant Concord Metal
04.2008 - 08.2008
Sales Associate Hudson’s Bay Company
01.2006 - 06.2018
Early Childhood Education Diploma Program - undefined
Humber College North
Ontario Secondary School Diploma - High School Diploma
George Harvey Collegiate Institute
Business Administration Diploma -
Everest College