Summary
Overview
Work History
Education
Skills
Languages
Certifications & Accomplishments
Timeline
Generic

Stephanie Jagoe

Burnaby,BC

Summary

Experienced Retail Leadership Manager with a proven track record of developing and leading high-performing teams while exceeding business growth targets. Adept at providing mentorship, fostering a positive team culture and delivering exceptional customer service.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Starbucks
02.2023 - Current
  • Managed all operations in a high-volume store exceeding 20,000 customer occasions and $150,000 in revenue monthly
  • Leveraged metrics, P&L and KPIs to drive results and identify business opportunities
  • Implemented and executed effective store action plans to drive Store Ops and Customer Connection scores
  • Managed entire applicant life cycle from recruitment to onboarding to training and integration
  • Developed, scheduled and led teams of 20-40 partners through training, coaching, and performance management
  • Conducted partner 1x1s, store meetings, and quarterly professional development connects
  • Maintained district-leading employee retention rates
  • Established trust-based relationships and led by example

Shift Supervisor

Starbucks
04.2021 - 02.2023
  • Optimized efficiency in the daily plan and deployment of 5-10 employees to exceed sales targets
  • Scheduled and ran breaks
  • Coached the team to meet brand standards and provide an exceptional customer experience
  • Fostered a supportive and engaging team environment
  • Handled complex customer cases promptly and professionally

Barista

Starbucks
10.2017 - 04.2021

Dance Teacher

Micki's Dance Connection
09.2016 - 08.2019
  • Led and motivated students of all ages and backgrounds to excel
  • Fostered a positive and inclusive team environment
  • Provided individualized coaching to drive student improvement and thrive in competition
  • Mentored students to develop professionalism and to set and achieve goals

Administrative Assistant

My Tech Geeks
06.2017 - 09.2017
  • Supported seamless day-to-day operations by anticipating client needs
  • Management of calendars, appointments, inbound and outbound calls.
  • Completed data entry using Microsoft Excel
  • Maintained the utmost confidentiality in handling sensitive client and business information.

Education

High School Diploma -

Brantford Collegiate Institute
Brantford, ON

Diploma Part-Time - Business Management

British Columbia Institute of Technology
Burnaby, BC
05.2026

Skills

    Leadership

    Coaching & Development

    Business Acumen

    Communication

    Team Building

    Customer Care

    Adaptability

    Time Management & Prioritization

Languages

English
Native or Bilingual
French
Limited Working

Certifications & Accomplishments

JHSC Member 

Emergency First Aid & CPR/AED Level C Certification

3 x Starbucks Partner of the Quarter Recipient 

Certified Starbucks Partner Trainer

Managing Food Safety Certification


Timeline

Assistant Store Manager

Starbucks
02.2023 - Current

Shift Supervisor

Starbucks
04.2021 - 02.2023

Barista

Starbucks
10.2017 - 04.2021

Administrative Assistant

My Tech Geeks
06.2017 - 09.2017

Dance Teacher

Micki's Dance Connection
09.2016 - 08.2019

High School Diploma -

Brantford Collegiate Institute

Diploma Part-Time - Business Management

British Columbia Institute of Technology

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Stephanie Jagoe