Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
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Stephanie Jacobs

Stephanie Jacobs

Swift Current,SK

Summary

Experience in many office management settings, day care, retail, and various restaurants Worked in direct consultation with a Chartered Accountant, police agencies, defense counsel, Judges, Probation Officers, co-workers, Public Prosecutors and other agencies I am reliable, conscientious, flexible and take pride in providing quality workmanship Have great judgement in handling confidential materials as well as the skills and own initiative to take on extra tasks as required Effective time management, with limited deadlines and ability to multitask Excellent communication and organizational skills with positive attitude Ability to work efficiently on my own and with others with little or no supervision Able to recruit, supervise and motivate capable staff Ability to use various computers and machines such as photocopiers, fax machines and Dictaphones (Willingness with aptitude to learn more) Experience using various computer programs such as Windows, WordPerfect, Microsoft Excel (3.0), Microsoft Word (6.0), C.A. Simply Accounting, Sage 50, and I used the Queen’s Bench Computer system as well as various in-house computer programs.... Currently using the IMac computer (Mac OS) and Microsoft laptop at home.... Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated Manager with 11+ years of experience and record of success in retail/sales industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in retail/sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated manager with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced retail/sales environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

33
33
years of professional experience

Work History

Manager

Swift Current Building Supplies Ltd.
Swift Current, SK
06.2023 - Current
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.

HallconDriver

Swift Current
, Saskatchewan
03.2023 - 06.2023
  • Safe and timely transportation of CP Rail employees to their destination point
  • Data entry, paperwork, update trip details with dispatch etc.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Sales Associate

Tare N Wear
, Saskatchewan
01.2023 - 06.2023
  • Sales and service of fashion apparel and clothing to the public
  • Inventory, stocking shelves, merchandise pricing, customer service, point of sale, prepare for sale, restock, clean, receiving shipments, etc.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Received and displayed product shipments on store retail shelves upon delivery.

Office Admin Assistant

Swift Plumbing and Heating, Swift
, Saskatchewan
09.2022 - 01.2023
  • Reconciliation of accounts payable, cash sales, data entry, prepare and present quotations, answer multi line telephone, schedule job calendar, filing, charge account, cheque deposits, mail preparation and distribution
  • Currently utilizing Sage 50, Excel, Windows, Outlook calendar, mail, invoicing, supplier returns, record/maintain vehicle expense/repair sheet in excel, cash drawer, debit machine, filing, vehicle records, show room quotes, filters/water treatment, warranties, order supplies etc
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Obtained scanned records and uploaded to database.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Drafted agendas, meeting notes and other documents to enhance collaborative process.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Drafted professional business documents for various managers and executives.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Directed customer communication to appropriate department personnel.

Bookkeeper/Office Secretary

Various
05.2005 - 05.2006
  • Assisting my husband on the farm as much as possible with animal care and clean up
  • Maintenance, meticulous cleanup of home and yard/gardens, canning fruits vegetables and preparation of jams, baking bread etc....
  • Preparation of meals, laundry care, interior design and decoration of home
  • Duties, including hygienic care, nursing and administration of medications, conflict resolution, all bathing and grooming responsibilities, teaching, time management, home education, all financial accounting duties and balancing (keep record of assets, liabilities, loan payments as due, fill out forms for various types of loans (for mortgages, personal or agricultural purposes etc.) cheque writing, maintaining a filing system for tax purposes and our own paperwork to be kept
  • Daily updating website and data entry
  • Assisting other farms with animal care, shearing, feet trimming, birthing, feeding, bedding etc
  • Manager for the Lutheran Church-Hodgeville, SK, payroll, income, expenses, financial statements etc.
  • Created and updated spreadsheets to track and report data.
  • Assisted with accounts receivable and accounts payable functions.

Court Clerk/Monitor

Manitoba Justice Department
Winnipeg, Manitoba
10.1995 - 05.2003
  • Many various duties in both Provincial and Queens Bench Courts
  • Including but not limited to management, interviewing, training and supervising new staff members, supervising, convening/adjourning court, maintaining decorum and safety in courtrooms, typing and filling out various forms some as listed in skills, dealing with members of public, legal counsels etc., release and detention forms, accurate recording and completion of dispositions including cancellation or execution of arrest warrants, accurate names, listings of charges etc
  • On dockets, can provide more detail when necessary, maintain accurate court records, mark exhibits, swear in witnesses and operate recording equipment
  • Responsible for preparing documents such as exhibit lists log notes, judge's orders and decisions
  • In criminal matters, arraign the accused and take pleas, record trial dates etc
  • During my employment with the Justice Department, I was required to do an extensive variety of Jobs as well as assume extra duties and fulfill supervisory positions when required
  • Other duties:
  • Searches
  • Providing the necessary copies to Police Agencies, Public Prosecutions, Judges, Lawyers, Probation
  • Services, Remand Centre, and other court offices as well as the general public
  • Docket Processing
  • Sorting both adult and youth dockets for court
  • Youth Desk
  • Request various legal documents, maintain, balance and file all dockets, type fine and restitution cards
  • Balance as many youth informations as possible
  • Miscellaneous Desk
  • Doing additions, correcting and coding, and filing all adult dockets, forwarding remands, ordering files from archives, sending out dispositions, balancing informations, and preparing particulars
  • Document Preparation
  • Typing Probation Orders, Recognizance, Firearms Prohibitions, and answering court phones
  • Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Tracked exhibits admitted during court hearings and updated documentation.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.

Office Manager

Pa D’or Manufacturing Inc
Winnipeg, Manitoba
08.1992 - 08.1995
  • Payroll (generate balance sheets also to pay the deductions), data entry, Accounts Payables, Bank deposits and transfers, garnishment orders, ROE’s, T-4 slips, worker’s compensation claims, U.S
  • Custom Invoicing, schedule deliveries, receiving inventories, receiving and preparing mail, ordering safety and office supplies, request and comparing price quotations, typing letters of employment as well to interview, hire, train and supervise new employees
  • Working alongside a chartered accountant.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office inventory and placed new supply orders.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Assistant Office Manager

Dominion Lumber
Winnipeg, Manitoba
06.1990 - 09.1991
  • Cash, phones, customer service, shipping and receiving, invoicing, data entry, filing, charge account, mail preparation, inventory, stocking shelves, merchandise pricing, hire, train and supervise new employees
  • Monitored office inventory to maintain supply levels.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Trained team members in administrative procedures and appropriate tasks to keep team efficient and consistent.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Lutheran Church
, SK
  • Payroll, expenses, financial statements etc
  • Ronald McDonald House working with adults and children with cancer
  • Bonanza Bingo cash sales, checking and clean up

Education

Some College (No Degree) - Human Resources Management

Lethbridge College
On Line
07.2023

Some College (No Degree) - Talent And Performance Management

Lethbridge College
On Line
07.2023

Some College (No Degree) - High Performance Organization

Lethridge College
On Line
07.2023

Legal Secretary/ -

National Training Institute
02.1992

Skills

  • Typed various Legal Documents such as: Queen’s Bench dealing with Small Claims, Real Estate, Family
  • And Corporate As well, Wills & Estates, letters and memorandums Various other responsibilities
  • Performed such as payroll, accounts payables, receivables, order management, delivery scheduling
  • Including many detail oriented specific office/legal forms while in various office settings/positions including
  • But not limited to the following: Bank deposits and transfers, garnishment orders, ROE’s, T-4 slips
  • Worker’s compensation claims, US Custom Invoicing, schedule deliveries, receiving inventories
  • Receiving and preparing mail, ordering safety and office supplies, request and comparing price quotations
  • Typing letters of employment, release forms, bail orders, probationary forms, firearms control, driver and
  • Vehicle licensing (prohibitions or suspensions), remand warrants, DNA orders, Restitution orders, fine
  • Orders, peace bonds Put in a position of great responsibility, being left alone to make split second
  • Decisions gave me the ability to deal with and handle stress and having many tasks to complete at one
  • Time gave me prioritization skills Supervisory and interview, hiring, training skills obtained throughout my
  • Multiple employment positions throughout the years
  • Operations Management
  • Cross-Functional Team Management
  • Financial Management
  • Employee Training and Development
  • Policy and Procedure Development
  • Performance Management
  • Contract Management
  • Staff Management
  • Schedule Preparation
  • Performance Evaluations
  • Verbal and Written Communication
  • Workforce Management
  • Customer Relationship Management (CRM)
  • Time Management
  • Team Leadership
  • Policy Implementation
  • Expense Tracking
  • Business Administration
  • Complex Problem-Solving
  • Salesforce Management
  • Policies and procedures
  • Strategic planning
  • Operations management
  • Business administration
  • Mathematical calculations
  • Schedule optimization
  • Verbal and written communication
  • Sales and marketing
  • Creative merchandising
  • Coaching and mentoring
  • Negotiation
  • Improvement initiatives
  • Budgeting

References

- References and letters of recommendation available at the time of interview

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell

Timeline

Manager

Swift Current Building Supplies Ltd.
06.2023 - Current

HallconDriver

Swift Current
03.2023 - 06.2023

Sales Associate

Tare N Wear
01.2023 - 06.2023

Office Admin Assistant

Swift Plumbing and Heating, Swift
09.2022 - 01.2023

Bookkeeper/Office Secretary

Various
05.2005 - 05.2006

Court Clerk/Monitor

Manitoba Justice Department
10.1995 - 05.2003

Office Manager

Pa D’or Manufacturing Inc
08.1992 - 08.1995

Assistant Office Manager

Dominion Lumber
06.1990 - 09.1991

Lutheran Church

Some College (No Degree) - Human Resources Management

Lethbridge College

Some College (No Degree) - Talent And Performance Management

Lethbridge College

Some College (No Degree) - High Performance Organization

Lethridge College

Legal Secretary/ -

National Training Institute
Stephanie Jacobs