Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Jackson

Thousand Oaks

Summary

Professional with strong background in customer interactions and service solutions both in-office and remotely. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Hygiena, LLC
02.2023 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Quality Control Analyst

PennyMac Financial Services
03.2021 - 07.2022
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Skilled at working independently and collaboratively in a team environment.
  • Achieved high-quality assurance scores through strict adherence to evaluation criteria when assessing agent performance.
  • Enhanced call center quality by monitoring and evaluating customer interactions for compliance with company policies and procedures.
  • Maintained accurate records of monitored calls, ensuring data integrity for future reference and reporting purposes.

Order Entry Representative

NuVet Labs
07.2019 - 03.2021
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Improved order accuracy by meticulously reviewing and verifying customer information before processing.
  • Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
  • Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
  • Collaborated with the shipping department to ensure prompt delivery of customer orders while minimizing delays.

Education

High School Diploma -

Thousand Oaks High School
Thousand Oaks
08-2023

Skills

  • Customer Engagement
  • Active Listening
  • Critical Thinking
  • Efficient Data Input
  • Data Acquisition
  • Strategic Prioritization Skills
  • Conflict Resolution
  • Proficient in Outlook Tools
  • Fostering Relationships
  • Office Support Services
  • Critical Reading Skills

Timeline

Customer Service Representative

Hygiena, LLC
02.2023 - Current

Quality Control Analyst

PennyMac Financial Services
03.2021 - 07.2022

Order Entry Representative

NuVet Labs
07.2019 - 03.2021

High School Diploma -

Thousand Oaks High School

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Stephanie Jackson