Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Stephanie Ibanez

Stephanie Ibanez

Oakville,ON

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.

Overview

9
9
years of professional experience

Work History

Sales Supervisor

Bath&Body Works
03.2020 - 11.2023
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Managed budgets effectively while maintaining proper inventory levels throughout the year ensuring optimal profitability without compromising service quality.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.

Real Estate Broker

RE/MAX
01.2018 - 03.2020
  • Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
  • Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
  • Generated new leads through strategic prospecting efforts, including cold calling, door knocking, and community events participation.
  • Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
  • Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
  • Advised clients on home staging techniques to maximize property appeal during open houses or showings.
  • Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
  • Assisted clients in navigating the complexities of financing options, ensuring they secured suitable mortgage products for their needs.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Arranged for inspections and surveys of sold properties.
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Waitress Supervisor

Calvi
03.2015 - 06.2018
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
  • Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Education

License Certificate - Real Estate

College De Maisonneuve
Montreal
01.2018

Bachelor of Arts - Communication

Montreal University
Montreal, QC
05.2017

Skills

  • Proficient in Microsoft Word technology
  • Sales Analysis
  • Management Support
  • Cold-calling
  • Delegation skills
  • Leadership Development
  • Teamwork and Collaboration
  • Problem-solving aptitude
  • Problem-solving abilities
  • Public Speaking
  • Adaptability and Flexibility
  • Multitasking
  • Continuous Improvement
  • Negotiation

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional

Additional Information

I traveled to multiples countries to name few : Egypt, Maldives, Spain, Portugal, Brasil, Chile, Mexico, USA, Turkey, UAE ( United Arab Emirates ).

I've experienced booking my flights in business class.

I have traveled with my pets using the service of cargo company and obtaining the best rates and the best care.


I had the opportunity to have stayed in renowned hotels, to name a few: Shangri-La, The Ritz-Carlton, Four Seasons.


I understand the importance of being on time as well as how to manage the process to have an pleasant and stress-free experience while traveling.

Timeline

Sales Supervisor

Bath&Body Works
03.2020 - 11.2023

Real Estate Broker

RE/MAX
01.2018 - 03.2020

Waitress Supervisor

Calvi
03.2015 - 06.2018

License Certificate - Real Estate

College De Maisonneuve

Bachelor of Arts - Communication

Montreal University

Similar Profiles

CREATE PROFILE
Stephanie Ibanez