Stephanie Ibama
Gatineau,QC
Summary
Proven track record in enhancing client satisfaction and service standards at Canada Protection Plan / Foresters Insurance, leveraging exceptional communication and CRM software knowledge. Excelled in problem-solving and maintaining composure under pressure, achieving a reputation for exceeding service goals. Demonstrates strong empathy and organizational skills, ensuring client needs are met efficiently.
Overview
13
13
years of professional experience
Work History
Bilingual Client Specialist
Canada Protection Plan / Foresters Insurance
06.2019 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Conducted regular follow-ups with clients to maintain communication and ensure their needs were met.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Client Service Representative
US Banking Services
07.2013 - 12.2017
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
BILINGUAL SAFETY TRAINER.
SHERBOURNE TRAINING CENTER
03.2011 - 03.2013
- Managed record-keeping processes related to employee training attendance, certifications, accident logs, and other pertinent information required by law or corporate policy.
- Organized regular safety committee meetings to discuss ongoing initiatives, address employee concerns, and review progress toward established goals.
- Demonstrated commitment to maintaining a safe work environment by consistently modeling best practices in personal protective equipment use, hazard communication, and adherence to established safety protocols.
- Led emergency response efforts during critical incidents, coordinating with first responders and liaising with company leadership to ensure proper handling of the situation.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
Education
Bachelor of Arts - CULNARY MANAGEMENT
Centennial College
Scarborough, ON07.2012
Skills
- Strong empathy
- Exceptional communication
- Client Needs Assessment
- CRM software knowledge
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Calm and Professional Under Pressure
- Excellent Communication
- Understanding Customer Needs
- Customer service excellence
- Organizational Skills
- Computer Skills
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Issue and Complaint Resolution
Languages
English
Full Professional
French
Native or Bilingual
Translate French to English.
Bilingual proficiency in English and proper French from France and also French Canadian
- Excellent verbal and written communication skills in both languages
- Strong knowledge of grammar, vocabulary, and syntax in both languages
- Ability to accurately interpret idiomatic expressions and cultural nuances
- Familiarity with translation software and tools is a plus.
Certification
- Teaching English as a Foreign Language (TEFL) Certification
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionPaid sick leaveHealthcare benefitsWork-life balancePaid time offCompany Culture4-day work weekQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bilingual Client Specialist
Canada Protection Plan / Foresters Insurance
06.2019 - Current
Client Service Representative
US Banking Services
07.2013 - 12.2017
BILINGUAL SAFETY TRAINER.
SHERBOURNE TRAINING CENTER
03.2011 - 03.2013
Bachelor of Arts - CULNARY MANAGEMENT
Centennial College
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