Stephanie Ibama
400 Rue de l'atmosphere,Gatineau QC
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
14
14
years of professional experience
Work History
Insurance Verification Specialist
Canada Protection Plan
06.2019 - Current
- Managed high-volume insurance verifications within pressured timeframes for productive.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to departments.
- Posted payments to accounts and maintained records.
- Performed various administrative tasks by filing, copying and faxing documents.
Banking Customer Service Representative
US Bank ( bank of America)
04.2012 - 03.2016
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts
- Processed various transactions with accuracy and according to bank standards and legal requirements
- Addressed customer inquiries, requests and complaints with courtesy and professionalism
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences
- Answered bank phone lines and directed customers to appropriate department to address concerns
- Went above and beyond with service to promote loyalty and support bank goals
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures
- Managed timely and effective replacement of damaged or missing products
Bilingual Customer Service Agent
Bilingual Safety Training
08.2009 - 01.2011
- Utilized English proficiency to build relationships with French-speaking customers
- Translated documents, forms and other materials from English to French
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Responded proactively and positively to rapid change
Education
Advanced Diploma - Cunalry Management Tourism
Centennial College of Applied Arts And Technology
Scarborough, ON06.2015
Skills
- Insurance coverage verification
- Written Communication
- Self-Motivated
- Multitasking Abilities
- Analytical and Critical Thinking
Timeline
Insurance Verification Specialist
Canada Protection Plan
06.2019 - Current
Banking Customer Service Representative
US Bank ( bank of America)
04.2012 - 03.2016
Bilingual Customer Service Agent
Bilingual Safety Training
08.2009 - 01.2011
Advanced Diploma - Cunalry Management Tourism
Centennial College of Applied Arts And Technology
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