Stephanie Hurley
Mississauga,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Director – Strategy and Planning Lead
Shoppers Drug Mart
01.2022 - Current
- Chief of Staff to the SVP of National Operations & Pharmacy Transformation
- Led strategy and planning for the store network including developing and executing strategies to work directly with Regional VPs
- Provided strategic oversight and program management support to five distinct teams including Shrink Reduction, Pharmacy Recruitment and Retention, Beauty Strategy Transformation, Customer Experience Program and Quebec Growth Strategy.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Streamlined operations for increased efficiency with process improvements and automation.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Championed continuous improvement initiatives to drive operational excellence within the organization.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Led development of business operation processes and policies.
Senior Director – Communications & Customer Strategy
Shoppers Drug Mart
01.2021 - 01.2022
- Revamped Customer Site & Survey: Relaunched to capture actionable insights, ensuring more effective feedback and response mechanisms
- Introduced Customer Experience ROI metrics to our financial platform (FFT), demonstrating the tangible value of services to store owners and driving more data-informed decisions
- Pioneered a new communication strategy ensuring priority communications were viewed effectively
- Launched a streamlined weekly and monthly recap system to provide field operators with a concise summary of crucial communications
- Fostered cross-departmental collaborations to ensure unified brand messaging and enhance experience.
District Manger – GTA-South
Shoppers Drug Mart
01.2018 - 01.2021
- Managed $350M P&L across 30 locations
- Coached Store Owners and Managers, emphasizing operational excellence and unparalleled customer service
- Analyzed sales and financial metrics to identify opportunities and bolster business performance
- Recognized for leading national growth in Pharmacy Services (2020) and attaining top profitability in ON (2019)
- Co-Lead for fundraising initiatives, raising $100K annually for the Shoppers Drug Mart Run for Women.
Senior Director - Store Merchandising
Shoppers Drug Mart
01.2015 - 01.2018
- Oversaw operational facets of Merchandising, collaborating with diverse departments for in-store results
- Developed and launched the Shoppers Drug Mart National Merchandising Standards
- Pioneered a mass store shipment process for products and programs (MOG Allocation/ Vendor partnership)
- Directed product and category strategic plans on a national scale
- Negotiated budgets, set sales targets, and strategized exit plans.
Director
Shoppers Drug Mart
01.2009 - 01.2015
Education
Leadership Development -
Loblaw A.E.D.P. Program
01.2023
Leadership Development -
Shoppers Drug Mart L.I.F.E. Program
01.2020
D&I Certificate -
Cornell University
01.2019
Honours BBA in Management & Marketing -
University of Toronto, Erindale
01.2000
Skills
- Collaborative Leadership
- Practice Operations Management
- Culture Transformation
- Core Values Management
- Key Performance Indicators
- Reporting Expertise
- Data Analytics
- Stakeholder Relations
- Process Improvement
- Strategic Planning
- Cross-functional Collaboration
- Project Management
Awards
Shoppers Drug Mart President’s List Recipient 2012 2022 Awarded for exceptional contributions to the business. Shoppers Drug Mart National District Manager of the Year, 2021, Recognized for leadership in achieving top-tier KPIs. Shoppers Drug Mart National Blue Culture Award, 2020, Honored for outstanding workplace and community contributions.
Certification
Will fill in with awards
Timeline
Senior Director – Strategy and Planning Lead
Shoppers Drug Mart
01.2022 - Current
Senior Director – Communications & Customer Strategy
Shoppers Drug Mart
01.2021 - 01.2022
District Manger – GTA-South
Shoppers Drug Mart
01.2018 - 01.2021
Senior Director - Store Merchandising
Shoppers Drug Mart
01.2015 - 01.2018
Director
Shoppers Drug Mart
01.2009 - 01.2015
Leadership Development -
Loblaw A.E.D.P. Program
Leadership Development -
Shoppers Drug Mart L.I.F.E. Program
D&I Certificate -
Cornell University
Honours BBA in Management & Marketing -
University of Toronto, Erindale
Will fill in with awards
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