Stephanie Howrie
Powell River,BC
Summary
Capable, hardworker passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in retail and lounge type establishments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
Sharks Club
Spruce Grove, AB
08.2021 - 04.2024
- Maximized customer satisfaction with prompt drink orders and timely refills.
- Collaborated with bartenders for accurate preparation of specialty cocktails.
- Promoted special menu items, leading to higher sales of featured beverages.
- Increased repeat business through attentive service and memorable interactions.
- Served food items in addition to beverages, adhering to proper presentation guidelines for an appealing appearance.
- Followed alcohol awareness procedures, ensuring responsible beverage service at all times.
Server/Bartender
The Cossack Inn
Spruce Grove, AB
06.2019 - 04.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Assisted in training new hires, providing guidance on lounge standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Streamlined operations by adhering to established policies and procedures regarding opening and closing duties, contributing to an efficient work environment.
Education
High School Diploma -
Spruce Grove Composite High School
Spruce Grove, AB06.2008
Skills
- Customer Service
- Money Handling
- Policy and Procedure Adherence
- Time Management
- Product Knowledge
- Upselling strategies
- Store Opening and Closing
- Teamwork and Collaboration
- POS system operations
- Guest Engagement
Certification
- ProServe Liquor Staff Training
- Serving It Right Course
- ReelFacts VLT Staff Training
Timeline
Server/Bartender
Sharks Club
08.2021 - 04.2024
Server/Bartender
The Cossack Inn
06.2019 - 04.2024
High School Diploma -
Spruce Grove Composite High School
- ProServe Liquor Staff Training
- Serving It Right Course
- ReelFacts VLT Staff Training