Stephanie Hisey
Burlington,Canada
Summary
Highly motivated and community-oriented individual with a strong passion for community-focused work. Committed to continuous learning and personal development in a supportive environment. Solid foundation in tenant services principles and remarkable ability to quickly acquire new knowledge. Skilled in effective communication and problem-solving, ready to utilize and further enhance these abilities in the role of a Tenant Services Coordinator.
Overview
16
16
years of professional experience
Work History
Tenant and Community Support Specialist
Halton Region
05.2024 - Current
- Advocate on behalf of tenants in various settings, securing necessary resources and services for them to have a successful tenancy.
- Enhance tenant well-being by providing personalized support and resources tailored to individual needs.
- Provide crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
- Coordinate with external agencies to establish partnerships for expanded service offerings and collaborative initiatives.
- Liaise with community members, recommending resources and programs for Tenants.
- Maintain communication and awareness with various service agencies within HCHC housing communities.
- Maintain tenant data in YARDI Voyager.
Life Enrichment Therapist
Halton Region
01.2010 - Current
- Completes resident assessments, develops individual program objectives based on findings, monitors progress and documents accordingly in care plans and progress notes
- Participates as a member of the Life Enrichment Team as well as the interdisciplinary team involving effective collaboration with various healthcare professionals and community agencies.
- Responds to internal inquiries about client care
- Completes quarterlies and MDS requirements
- Creates and implements own program plans
- Supervises volunteers on a daily basis
- Built strong rapport with clients and families, fostering trust and open communication.
Program Assistant (Silver Creek Adult Day Program)
Halton Region
09.2009 - 03.2014
- Planned, organized, implemented and evaluated one-to-one, small group and large group social, cultural, educational and therapeutic recreational activities
- Assisted clients in improving or maintaining clients' physical, emotional and social capabilities and promote their maximum level of independence
- Completed progress notes, chart in clients files
- Functioned as part of an effective team, supporting team members in all programs and duties
- Participated in Quality Improvement Initiatives
Certified Activity Aide
Extendicare (Wyndham Manor)
05.2009 - 01.2011
- Completed resident assessments, develops individual program objectives based on findings, monitors progress and documents accordingly in care plans and progress notes
- Completed quarterlies
- Facilitated resident programs3 times daily and assisted with feeding at meal times
Life Enrichment Therapist
Halton Region
09.2008 - 04.2009
- Completes resident assessments, develops individual program objectives based on findings, monitors progress and documents accordingly in care plans and progress notes
- Participates as a member of the Life Enrichment Team
- Completes quarterlies and MDS requirements
- Creates and implements own program plans
- Supervises volunteers on a daily basis
Education
High School Diploma - undefined
Thomas A. Blakelock High School
Oakville, OntarioSocial Service Worker - Specialized in Gerontology
Sheridan College Institute of Technology And Advanced Learning
Oakville, OntarioTherapeutic Recreation Post Grad Program -
Georgian College
Skills
- 17 years experience working in Social Services
- Social Service Woker Diploma
- Post Graduate- Therapeutic Recreation
- CPR Certified
- Non-Violent Crisis Intervention Training
- GPA Training
- First Aid Training
- LEAP- Palliative Care- (September2021)
- Relias/ AIS Certified (2021)
- Best Practice Champions Workshop (BPSO)(April2022)
- Member of the Diversity and Inclusion Taskforce (2021-2024)
- Excellent interpersonal skills with a proven ability to work with a variety of community professionals and human service agencies
- Knowledge of social housing policies and procedures, legislation
- Strong computer skills (word, excel, YARDI, SAP, docusign)
- Strong administrative, organizational and time management skills
- Excellent customer service skills and knowledge of social support agencies,
- Strong communication skills, problem solving and judgement skills
Timeline
Tenant and Community Support Specialist
Halton Region
05.2024 - Current
Life Enrichment Therapist
Halton Region
01.2010 - Current
Program Assistant (Silver Creek Adult Day Program)
Halton Region
09.2009 - 03.2014
Certified Activity Aide
Extendicare (Wyndham Manor)
05.2009 - 01.2011
Life Enrichment Therapist
Halton Region
09.2008 - 04.2009
High School Diploma - undefined
Thomas A. Blakelock High School
Social Service Worker - Specialized in Gerontology
Sheridan College Institute of Technology And Advanced Learning
Therapeutic Recreation Post Grad Program -
Georgian College
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