Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Hisey

Burlington,Canada

Summary

Highly motivated and community-oriented individual with a strong passion for community-focused work. Committed to continuous learning and personal development in a supportive environment. Solid foundation in tenant services principles and remarkable ability to quickly acquire new knowledge. Skilled in effective communication and problem-solving, ready to utilize and further enhance these abilities in the role of a Tenant Services Coordinator.

Overview

16
16
years of professional experience

Work History

Tenant and Community Support Specialist

Halton Region
05.2024 - Current
  • Advocate on behalf of tenants in various settings, securing necessary resources and services for them to have a successful tenancy.
  • Enhance tenant well-being by providing personalized support and resources tailored to individual needs.
  • Provide crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
  • Coordinate with external agencies to establish partnerships for expanded service offerings and collaborative initiatives.
  • Liaise with community members, recommending resources and programs for Tenants.
  • Maintain communication and awareness with various service agencies within HCHC housing communities.
  • Maintain tenant data in YARDI Voyager.

Life Enrichment Therapist

Halton Region
01.2010 - Current
  • Completes resident assessments, develops individual program objectives based on findings, monitors progress and documents accordingly in care plans and progress notes
  • Participates as a member of the Life Enrichment Team as well as the interdisciplinary team involving effective collaboration with various healthcare professionals and community agencies.
  • Responds to internal inquiries about client care
  • Completes quarterlies and MDS requirements
  • Creates and implements own program plans
  • Supervises volunteers on a daily basis
  • Built strong rapport with clients and families, fostering trust and open communication.

Program Assistant (Silver Creek Adult Day Program)

Halton Region
09.2009 - 03.2014
  • Planned, organized, implemented and evaluated one-to-one, small group and large group social, cultural, educational and therapeutic recreational activities
  • Assisted clients in improving or maintaining clients' physical, emotional and social capabilities and promote their maximum level of independence
  • Completed progress notes, chart in clients files
  • Functioned as part of an effective team, supporting team members in all programs and duties
  • Participated in Quality Improvement Initiatives

Certified Activity Aide

Extendicare (Wyndham Manor)
05.2009 - 01.2011
  • Completed resident assessments, develops individual program objectives based on findings, monitors progress and documents accordingly in care plans and progress notes
  • Completed quarterlies
  • Facilitated resident programs3 times daily and assisted with feeding at meal times

Life Enrichment Therapist

Halton Region
09.2008 - 04.2009
  • Completes resident assessments, develops individual program objectives based on findings, monitors progress and documents accordingly in care plans and progress notes
  • Participates as a member of the Life Enrichment Team
  • Completes quarterlies and MDS requirements
  • Creates and implements own program plans
  • Supervises volunteers on a daily basis

Education

High School Diploma - undefined

Thomas A. Blakelock High School
Oakville, Ontario

Social Service Worker - Specialized in Gerontology

Sheridan College Institute of Technology And Advanced Learning
Oakville, Ontario

Therapeutic Recreation Post Grad Program -

Georgian College

Skills

  • 17 years experience working in Social Services
  • Social Service Woker Diploma
  • Post Graduate- Therapeutic Recreation
  • CPR Certified
  • Non-Violent Crisis Intervention Training
  • GPA Training
  • First Aid Training
  • LEAP- Palliative Care- (September2021)
  • Relias/ AIS Certified (2021)
  • Best Practice Champions Workshop (BPSO)(April2022)
  • Member of the Diversity and Inclusion Taskforce (2021-2024)
  • Excellent interpersonal skills with a proven ability to work with a variety of community professionals and human service agencies
  • Knowledge of social housing policies and procedures, legislation
  • Strong computer skills (word, excel, YARDI, SAP, docusign)
  • Strong administrative, organizational and time management skills
  • Excellent customer service skills and knowledge of social support agencies,
  • Strong communication skills, problem solving and judgement skills

Timeline

Tenant and Community Support Specialist

Halton Region
05.2024 - Current

Life Enrichment Therapist

Halton Region
01.2010 - Current

Program Assistant (Silver Creek Adult Day Program)

Halton Region
09.2009 - 03.2014

Certified Activity Aide

Extendicare (Wyndham Manor)
05.2009 - 01.2011

Life Enrichment Therapist

Halton Region
09.2008 - 04.2009

High School Diploma - undefined

Thomas A. Blakelock High School

Social Service Worker - Specialized in Gerontology

Sheridan College Institute of Technology And Advanced Learning

Therapeutic Recreation Post Grad Program -

Georgian College
Stephanie Hisey