Stephanie Hernandez
West Covina
Summary
Dynamic professional with extensive experience in customer service, excelling in team leadership and operational efficiency. Proven track record in enhancing employee retention and streamlining processes. Skilled in training and mentoring, with a strong focus on customer service and compliance. Adept at utilizing innovative tools to drive improvements and foster collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Club Enablement Lead
Sam's Club
Glendora, CA
10.2025 - Current
- Achieved seamless onboarding for new hires through effective recruitment and orientation facilitation. Enhanced employee retention by conducting regular 30/60/90/180 day check-ins. Streamlined I-9 work authorization process to ensure compliance
- Developed and implemented mentorship programs to connect departments, supporting employee growth and minimizing turnover rates
- Led initiatives to implement innovative tools, processes, and technologies. Cultivated expertise in club roles to mentor associates on compliance and procedural adherence. Drove improvements in operational efficiency through strategic guidance
- PLE Trainer
- Certified National Food Safety Professionals Test Proctor
Bakery Team Lead
Sam's Club
Glendora, CA
02.2025 - 10.2025
- Supervised daily bakery operations, ensuring high-quality standards and compliance with safety protocols.
- Trained new team members on equipment usage, safe handling practices, and product preparation techniques.
- Managed inventory levels, coordinating with suppliers to maintain stock of essential ingredients.
- Implemented efficient workflow processes to streamline production and improve service speed during peak hours.
Merchandising Team Lead
Sam's Club
Glendora, CA
05.2021 - 02.2025
- Led merchandising team in executing floor plans and product placement strategies.
- Trained and mentored new team members on inventory management procedures.
- Analyzed sales data to optimize product assortment and enhance customer experience.
- Collaborated with cross-functional teams to ensure timely restocking of merchandise.
- Executed overnight store transformations, including the construction of steel racks and strategic repositioning of aisle signage to optimize product visibility
- Oversaw certification processes for power lifting equipment trainers and ensured compliance with industry standards.
Fulfillment Associate
Sam's Club
El Monte, CA
08.2020 - 05.2021
- Streamlined order picking processes to enhance efficiency and accuracy in fulfillment operations.
- Trained and mentored new associates on best practices for inventory management and safety protocols.
- Implemented quality control measures to reduce errors in order processing and increase customer satisfaction.
Education
Bachelor of Science - Marketing
California State University, Los Angeles
Los Angeles, CA05-2020
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
Accomplishments
2024 Associate of the Year
Certification
- NFSRP Food Safety Manager Certification
- Forklift, Scissor Lift
Timeline
Club Enablement Lead
Sam's Club
10.2025 - Current
Bakery Team Lead
Sam's Club
02.2025 - 10.2025
Merchandising Team Lead
Sam's Club
05.2021 - 02.2025
Fulfillment Associate
Sam's Club
08.2020 - 05.2021
Bachelor of Science - Marketing
California State University, Los Angeles