Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Stephanie Hernandez

Pomona

Summary

Dynamic sales professional with a proven track record at INFINITI of Ontario, enhancing customer satisfaction and boosting sales through expert relationship building and active listening. Skilled in utilizing CRM software and social media marketing to identify trends and manage customer interactions. Demonstrates a unique blend of customer care and time management skills, driving results and fostering loyalty.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Salesperson

INFINITI of Ontario
04.2024 - Current
  • Conducted market research to identify emerging trends and customer preferences.
  • Utilized customer relationship management software to track leads and manage follow-ups.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.

Server

Cask N' Cleaver Steakhouse
02.2018 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

No Degree - Psychology

Citrus College
Glendora, CA

High School Diploma -

School of Arts And Enterprise
Pomona, CA
06-2019

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Active listening
  • Time management
  • Social media marketing

Languages

English
Full Professional
Spanish
Professional Working

Interests

  • Music
  • Documenting and sharing travel experiences
  • I enjoy helping others and giving back to the community
  • Reading
  • Road Trips
  • Disneyland

Timeline

Salesperson

INFINITI of Ontario
04.2024 - Current

Server

Cask N' Cleaver Steakhouse
02.2018 - 12.2024

No Degree - Psychology

Citrus College

High School Diploma -

School of Arts And Enterprise
Stephanie Hernandez