Stephanie Henry
Burlington,Canada
Summary
Dynamic and results-driven professional with exceptional customer service skills. Proven ability to anticipate customer needs and drive sales through suggestive selling. Organized and detail-oriented, adept at multitasking in fast-paced environments while maintaining high standards of service. Committed to fostering repeat business and enhancing guest experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate & Receptionist
Classic Jewellery
Burlington, Canada
10.2021 - Current
- Helping customers find the right watches and jewellery for their needs
- Assisting in creating custom jewellery designs, specifically engagement and wedding bands
- Using suggestive selling by promoting our current sales
- Organizing displays and stocking jewellery items
- Ordering items from suppliers, keeping inventory
- Calling customers in a professional manner, notifying them that their repairs or orders are ready
Server/Bartender
St. Louis Bar & Grill
Burlington, ON
11.2024 - 04.2025
- Prepared checks, itemizing total meal costs and taxes.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Informed customers of daily specials and signature menu items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Monitored dining room for cleanliness and proper set-up at all times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Server
Chuck's Roadhouse
Burlington, Canada
08.2019 - 03.2021
- Welcomed diners and informed them of any specials
- Took guests' orders accurately, using suggestive selling
- Ran food to tables and checked in on guests once they've tasted their meals
- Anticipated guests' needs and provided them with what they need to enjoy their meal
- Kept a good rapport with guests, to help maintain a regular customer base
- Stepped in as a team player when staff was short and needed extra support
Guest Services Ambassador
Quality Hotel & Suites
Oakville, Canada
11.2016 - 08.2019
- Answered calls, booking reservations for hotel rooms
- Used sales methods to promote packages offered by Choice Hotels
- Organized group bookings for large groups, including sports teams, wedding guests and work events
- Utilized problem solving skills while dealing with issues affecting guests in a professional manner, in line with Choice Hotels' standards
Education
Ontario Secondary School Diploma -
Lester B. Pearson
Burlington, ON, Canada06.2008
Skills
- Excellent customer service skills
- Comfortable operating POS systems
- Attention to detail
- Ability to anticipate customers' needs
- Team player
- Organized
- Multitasking in a fast-paced environment
- Suggestive selling
Awards
Helped Classic Jewellery achieve Diamond Award for Readers Choice Best Jewellery Store every year since I began working there
Certification
- Smart Serve Certificate
- Food Handlers Certificate
Timeline
Server/Bartender
St. Louis Bar & Grill
11.2024 - 04.2025
Sales Associate & Receptionist
Classic Jewellery
10.2021 - Current
Server
Chuck's Roadhouse
08.2019 - 03.2021
Guest Services Ambassador
Quality Hotel & Suites
11.2016 - 08.2019
Ontario Secondary School Diploma -
Lester B. Pearson