Art and Photography
Stephanie Heng
Summary
Industrious and dedicated professional with strong customer service skills from the service industry, seeking a part-time position. Proven ability to work independently and collaboratively in fast-paced settings, with a commitment to enhancing the customer experience and ensuring smooth, efficient operations.
Overview
10
10
years of professional experience
Work History
MANAGER
Port Moody
04.2018 - Current
- Oversees and actively engages in daily operations, which encompass scheduling appointments, providing information and assistance to customers, and ensuring the store's adherence to cleanliness standards that comply with health board regulations
- Manages administration and completion of daily accounting, payroll for employees, and financial transactions, ensuring accuracy and maintaining detailed records
- Engage with customers in a welcoming, inclusive manner across various platforms—including face-to-face interactions, email, messaging, and social media. Addressing inquiries and concerns to create a supportive experience.
- Provides support to the piercing department by guiding customers through procedures, providing aftercare advice, and recommending suitable jewelry. Maintains strict hygiene standards and manages inventory with attention to detail
CUSTOMER SERVICE REPRESENTATIVE
Progressive Waste Solutions.
12.2014 - 02.2018
- Provided front-line customer service, managing multiple inquiries via phone, email, and online service requests, delivering accurate resolutions in a professional and courteous manner.
- Coordinated and maintained daily communication among management and various stakeholders to enhance operational processes and resolve customer issues in a timely manner throughout a municipality.
- Performed administrative duties, including data entry, ling, record keeping, and document preparation.
Education
HIGH SCHOOL DIPLOMA -
Pinetree Secondary School
06.2011
Skills
- Concise and Organized
- Multi-tasking and Time Management
- Able to work individually or collaboratively
- Strong attention to detail
Interests
Timeline
MANAGER
Port Moody
04.2018 - Current
CUSTOMER SERVICE REPRESENTATIVE
Progressive Waste Solutions.
12.2014 - 02.2018
HIGH SCHOOL DIPLOMA -
Pinetree Secondary School
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