Stephanie Heer
Surrey ,B.C
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 5 years of experience to new professional challenges with growth-oriented organization.
Overview
9
9
years of professional experience
Work History
Assistant Program Manager
Connective Support Society| Dogwood Program
06.2023 - Current
- Ensured all appropriate daily, monthly, and annual documentation of resources staff and contractors' files and records were maintained
- Supported the overall program's strategic direction
- Facilitated person-centered planning opportunities for staff and service users
- Ensured that the physical facilities fulfilled all fire, health and safety requirements
- Ensured that the resource is maintained as a clean, pleasant and safe environment
- Experience in hiring, training and supervising staff
- Administrative experience, Monthly Report.
Enhanced Supervision Residence Worker
Connective Support Society | Dogwood Program
05.2022 - 06.2023
- Apply HR approach on a day-to-day basis
- Supported an individual struggling with FASD, DD, and substance minuses issues
- Experience with FASD, ADHD, autism spectrum, aggression, and self-harming behavior
- Advanced knowledge of de-escalation strategies for clients in active addiction
- Acted as an advocate for the client assessing needs and steps to move forward
- Supporting the resident towards integration and healthy functioning within the community
- Deliver in-house programs to address the needs of the resident.
Youth Outreach Worker
ACCESS Youth| Outreach Services PRO (“Project Reach Out”)
03.2022 - 05.2022
- Acted as an advocate for youth clients by providing access to health, social services, agencies, and groups
- Facilitated connections between youth and their community, promoting awareness and positive connections
- Provided services with an understanding of oppression, poverty, and diversity.
Mental Health Security Officer
Paladin Security| Royal Columbian Hospital
11.2018 - 05.2021
- Working alongside doctors, nurses, and Law Enforcement to develop a treatment plan for patients admitted under the Mental Health Act that is carried out safely and effectively
- Verbally and physically de-escalating high-stress situations, primarily involving vulnerable populations, ranging from high-risk youth with complex needs to senior patients diagnosed with dementia
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate the crisis
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Provided a safe and secure environment while detecting security issues, managed escalating behaviors to keep patients, visitors, and hospital staff safe, and maintained public safety and order on-site at RCH.
Child & Youth Residence Worker
Southside House| St Leonard's Youth & Family Service
10.2019 - 02.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Actively listened to youth residents' requests while maintaining professional boundaries
- Followed and implemented program policies & procedures
- Quickly learned new skills and applied them to daily tasks, improving capabilities.
Manager
Chopped Leaf Restaurant
04.2015 - 01.2017
- Recruited, trained, and supervised staff
- Ensuring compliance with licensing, health & safety regulations
- Established and monitored policies and protocols
- Direct manager of 10-15 employees, overseeing full operations of a thriving food service retailer
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Youth Justice Diploma -
Douglas College
Coquitlam, BC05.2022
High School Diploma -
Lord Tweedsmuir Secondary
Cloverdale, B.C07.2014
Skills
- Attentive
- Observant
- Adaptable
- Flexible
- Standard First Aid - CPR-Level C-AED Certified
- Healthcare Use of Force Training
- Provincial Violence Prevention Curriculum (PVPC)
- Management of Aggressive Behavior (MOAB)
- Valid Class 5 Driver’s License
- Ability to multitask, prioritize, and meet strict deadlines
- Able to remain calm in dangerous and challenging situations
- Knowledge of Trauma-Informed Practice & Motivational Interviewing
- Fully Vaccinated
- Naloxone certified
- Fluent in Punjabi and Hindi
- Excellent communication skills, both written and verbal
- MANDT Certified
- OHS Representative
- Attention to Detail
- Critical Thinking
- Effective leader
- Staff Hiring and Evaluations
- Employee Work Scheduling
- Program Improvements
- Program Scheduling
Timeline
Assistant Program Manager
Connective Support Society| Dogwood Program
06.2023 - Current
Enhanced Supervision Residence Worker
Connective Support Society | Dogwood Program
05.2022 - 06.2023
Youth Outreach Worker
ACCESS Youth| Outreach Services PRO (“Project Reach Out”)
03.2022 - 05.2022
Child & Youth Residence Worker
Southside House| St Leonard's Youth & Family Service
10.2019 - 02.2020
Mental Health Security Officer
Paladin Security| Royal Columbian Hospital
11.2018 - 05.2021
Manager
Chopped Leaf Restaurant
04.2015 - 01.2017
Youth Justice Diploma -
Douglas College
High School Diploma -
Lord Tweedsmuir Secondary
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