Stephanie Hebert
Moncton,Canada
Summary
Customer service professional with over 10 years of experience, specializing in enhancing client satisfaction and operational efficiency. Proven track record in adapting to dynamic environments and delivering impactful results. Committed to continuous skill development and achieving career milestones.
Overview
17
17
years of professional experience
Work History
Janitorial Worker
Cleaners on the Move
Moncton, NB
03.2025 - Current
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Operated cleaning equipment to maintain cleanliness and safety standards in various facilities.
Cleaning Staff
Bower Hotel
01.2016 - 01.2017
- Ensured the cleanliness and maintenance of guest rooms and common areas to meet high standards
- Provided excellent service to hotel guests, creating a welcoming and comfortable environment
Quality Assurance Specialist
BBM Canada
01.2013 - 01.2015
- Worked directly with clients to promote services and highlight their importance across Canada
- Trained and supported new team members to ensure a smooth workflow
- Managed customer service, data entry, and met daily performance targets
- Analyzed team performance and provided insights to increase productivity in a high-volume setting
Scheduler & Customer Service
Marie’s Housekeeping
01.2012 - 01.2013
- Scheduled and coordinated cleaning appointments for maximum efficiency
- Resolved customer complaints, ensuring satisfaction and loyalty
- Managed inventory and ensured the safety of cleaning supplies and equipment
Assembly & Customer Service
Speilo International
01.2010 - 01.2012
- Assembled VLT machines with attention to detail and quality control
- Supported the team by providing encouragement and tracking progress toward team goals
- Contributed to health and safety protocols for all team members
Customer Service & Cashier
Tim Horton’s
01.2009 - 04.2010
- Delivered exceptional customer service in a fast-paced environment
- Worked as cashier and drive-thru attendant, ensuring efficient service and accuracy
Education
Graduate - undefined
Moncton High School
01.2012
Skills
- Sanitation procedures
- Conflict resolution
- Consumer engagement
- Operational effectiveness
- Versatility
Languages
English
Native or Bilingual
PROFILE
- Over 10 years of customer service experience with a strong focus on meeting client needs
- Skilled at prioritizing tasks and organizing workload efficiently, with excellent time management
- Adept at multi-tasking and maintaining attention to detail in fast-paced and high-pressure environments
- Passionate about animal welfare, with a deep interest in contributing to the care and protection of animals
- Quick learner and adaptable to change, reliable and dependable in all work situations
- Able to work both independently and collaboratively within teams to achieve common goals
Additional Information
Involved in personal development/leadership training since 2025
Timeline
Janitorial Worker
Cleaners on the Move
03.2025 - Current
Cleaning Staff
Bower Hotel
01.2016 - 01.2017
Quality Assurance Specialist
BBM Canada
01.2013 - 01.2015
Scheduler & Customer Service
Marie’s Housekeeping
01.2012 - 01.2013
Assembly & Customer Service
Speilo International
01.2010 - 01.2012
Customer Service & Cashier
Tim Horton’s
01.2009 - 04.2010
Graduate - undefined
Moncton High School