Stephanie Guardia
Los Angeles
Summary
I am experienced hospitality professional known for creating memorable guest experiences and maintaining a high standard of service. Efficiently manages guest interactions to ensure a seamless and enjoyable experience. Skilled in fostering team collaboration and adapting to dynamic environments. Strong focus on effective communication and conflict resolution.
I have also directed front of house operations by managing reservations, coordinating event logistics, preparing efficient floor layouts, and training and supervising hosts and servers in service procedures, guest relations, and restaurant protocols.
Overview
9
9
years of professional experience
Work History
Host
Plateia Restaurant UCLA
01.2021 - Current
- Experience in scheduling reservations for restaurant guests and events, answering phone calls, preparing and arranging the restaurant floor layout for the upcoming shift
Guest Service
The Novo
01.2017 - 01.2020
- Company Overview: Guest Service for The Novo concert venue located in Downtown Los Angeles
- Guest Service for The Novo concert venue located in Downtown Los Angeles
- Merchandise seller for The Novo concert venue
- Guest Service for The Novo concert venue located in Downtown Los Angeles
Education
Bachelor of Arts -
California State University, Los Angeles
01.2019
High School -
Animo Locke II Preparatory Charter High School
01.2012
Skills
- Multitasking proficiency
- Customer service
- Reservation coordination
- Team collaboration
- Telephone reception
- Effective time management
- Adaptable to change
- Detail-oriented
- Training and mentoring new hosts and servers
Languages
Spanish
Native or Bilingual
References
Gabriel Fuentes
UCLA Health
gabrilfuentes055@yahoo.com
Astrid Molina
Supervisor
UCLA Health
Astridmmg1196@icloud.com
Timeline
Host
Plateia Restaurant UCLA
01.2021 - Current
Guest Service
The Novo
01.2017 - 01.2020
Bachelor of Arts -
California State University, Los Angeles
High School -
Animo Locke II Preparatory Charter High School