Stephanie Greenstein

Personable, adaptable and detail-oriented professional with over 20 years' experience building team cohesion, engagement and organization in high-volume retail operations. Built a reputation for exceptional customer service and an ability to elevate team performance by fostering strengths in every individual and ensuring all members had the necessary skills and training to succeed. Possesses advanced listening skills, attention to detail, and an ability to optimize processes and workflows for maximum productivity. Track record of consistently exceeding performance targets and managing complex priorities with confidence. Passionate about people, demonstrating superior skill in customer service, relationship management and collaboration.

• Situational Leadership (SLII), Blanchard Training, Award-winning leadership training program focused on situational learning to master skills and methodology in communication, relationship-building, motivation and inclusion.
• Standard First Aid
• Serving it Right
• FoodSafe
• Microsoft Office

• AUTOFOCUS GLASS, Kelowna, BC, Receptionist, 01/01/23, 12/31/24, Oversaw office operations and reception for family-owned Auto Glass company, managing the front desk, booking appointments, and handling invoicing and receipts., Acted as the face of the organization, building brand credibility and trust through authentic engagement with customers, answering questions with confidence, and assisting with issues and complaints., Brought in new customers to the business, growing market share and visibility throughout the region., Adapted quickly to a new environment, implementing new procedures and systems that elevated organization, productivity and performance., Demonstrated strong attention to detail in all scheduling, financial documentation, communications, invoicing and inventory management.
• RW&CO, Kelowna, BC, Edmonton, AB, Store Manager AAA/Assistant Training Manager AAAA, 01/01/12, 12/31/20, Oversaw all store operations, championing company policies and standards, and building strong cohesion, engagement and performance among teams., Delivered detailed product feedback consistently to DSM. Location increased in volume from AA to AAA ($2M to $3.5M)., Promoted to Store Manager (Kelowna) due to superior performance in team leadership, customer service and operational oversight; demonstrated an advanced level of integrity that was recognized company-wide., Enhanced brand experience through genuine customer connections; raised the bar on acquisition of customer loyalty profiles complete with email., Maintained cohesive brand experience by timely execution of visual directives and merchandising goals., Took ownership of personal development plan, implementing strategies to enhance skills and performance., Managed inventory with precision, resulting in count results consistently below the annual 2% shrink target., Mentored., Recruited, interviewed, hired and trained Managers for all Western Canadian markets (Southgate Edmonton).
• RW&CO, Nanaimo, BC, Assistant Manager, 01/01/06, 12/31/11, Assisted in managing operations at Nanaimo location, building productive and engaged teams that demonstrated commitment to brand standards of excellence; transferred to Kelowna location.
• STERLING SHOES, Kelowna, BC, Assistant Manager & Key Holder, 01/01/04, 12/31/06, Performed various functions to ensure smooth store operations, team cohesion and excellent customer service., Oversaw activities including opening/closing, cash handling, store presentation and cleaning, merchandising, and team motivation., Exceeded sales objectives and received notable commissioned sales performance incentives.
• CHAPTERS/INDIGO, Kelowna, BC, Children's Department Manager/Receiver/Merchandiser/CSR, 01/01/96, 12/31/04, Responsible for various departments and activities critical to the success of store operations, including merchandising, receiving, cash handling, event coordination and customer experience., Assisted in managing daily store operations and customer care, demonstrating expert product knowledge and specialization in children's literature., Coordinated highly successful author events.

Award-winning leadership training program focused on situational learning to master skills and methodology in communication, relationship-building, motivation and inclusion.