Stephanie Gougeon
Saint-Alexis-de-Montcalm
Summary
Dynamic leader with proven expertise in project management and employee training, honed at Crossmark Merchandising and Retail Merchandising Services Inc. Excelled in multitasking and adaptability, enhancing customer satisfaction and team performance. Skilled in problem-solving and schedule management, consistently achieving and surpassing service goals.
Overview
13
13
years of professional experience
Work History
Merchandiser Team Lead
Crossmark Merchandising
01.2014 - Current
- Worked different projects and provide optimal coverage to meet services goals.
- Collected, arranged, and input information into database system.
- Train and evaluated employee and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established open and professional relationships with stores employees to achieve quick resolutions for various issues.
- Managed project plans and timelines.
District Coordinator
Retail Merchandising Services Inc.
07.2012 - 01.2014
- Conducted regular store visits to monitor progress and nurture relationship with employees, offering feedback and support as needed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance.
- Assisted head office with translation of documents and hiring of French speaking employees.
Education
Certification - Business Administration And Management
UQAM
Montreal, QC05-2014
Skills
- Attention to detail
- Multitasking and organization
- Schedule management
- Adaptability and flexibility
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Merchandiser Team Lead
Crossmark Merchandising
01.2014 - Current
District Coordinator
Retail Merchandising Services Inc.
07.2012 - 01.2014
Certification - Business Administration And Management
UQAM
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