STEPHANIE GONZALEZ

Medical Assistant / Phlebotomist

• Maintained adequate medical and laboratory supply inventory by monitoring stock levels and submitting replenishment orders before depletion.
• Collaborated with medical and administrative staff to foster a client-focused, compassionate, and professional healthcare environment.
• Assembled work trays with tourniquets, needles, and blood collection devices to support efficient clinical procedures.
• Obtained and documented patient medical histories, medication lists, allergies, symptoms, and lifestyle information.
• Collected and recorded patient vital signs, including blood pressure, height, and weight.
• Completed 25–30 appointment-based medical exams per week, ensuring clients were properly prepared and all required documentation and testing were accurately performed.
• Performed venipuncture using vacuum tubes, butterfly needles, and straight needles in compliance with laboratory protocols.
• Conducted EKG testing based on patient health status and medical history.
• Prepared, labeled, stored, packaged, and shipped laboratory specimens according to safety and regulatory standards.
• Verified patient identification and reviewed laboratory requisitions to ensure accurate specimen collection and processing.
• Maintained strict adherence to HIPAA regulations and patient confidentiality in all interactions.
• Sanitized, restocked, and organized exam rooms and medical equipment following infection control standards.
• Explained medical procedures to patients to reduce anxiety and promote cooperation.
• Answered and directed incoming phone calls, providing accurate office information and patient support.
• Processed, filed, scanned, and managed patient medical records accurately and efficiently.
• Conducted life insurance medical exams, administering electronic and paper medical history questionnaires, performing phlebotomy, urinalysis, and EKG testing.
• Assisted in training and onboarding new staff and phlebotomists on procedures, safety protocols, and policies.
• Participated in quality assurance initiatives and competency assessments to maintain high standards of care.
• Followed established safety, infection control, sharps disposal, and biohazard waste procedures to minimize risk of injury or infection.
• Developed and implemented process improvements to enhance phlebotomy efficiency and patient experience.

Demonstrated strong clinical, organizational, and communication skills while delivering safe, efficient, and compassionate patient-centered care in fast-paced medical and laboratory environments.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Implemented care and efficiency improvements to support and enhance office operations.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Completed EKGs and other tests based on patient presentation in office.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Collected and documented patient medical information such as blood pressure and weight.

• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Liaised with patients and addressed inquiries, appointment requests.
• Taught patients about medications, procedures, and care plan instructions.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Performed medical records management, including filing, organizing and scanning documents.
• Prepared lab specimens for diagnostic evaluation.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Implemented care and efficiency improvements to support and enhance office operations.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Completed EKGs and other tests based on patient presentation in office.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Collected and documented patient medical information such as blood pressure and weight.

• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Conducted monthly and quarterly inventory of supplies.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Performed medical records management, including filing, organizing and scanning documents.
• Prepared lab specimens for diagnostic evaluation.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Implemented care and efficiency improvements to support and enhance office operations.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Collected and documented patient medical information such as blood pressure and weight.