Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Stephanie Gonzalez

Long Beach

Summary

Appointment Clerk with two years of expertise in optimizing appointment scheduling and customer interactions. Recognized for strong multitasking capabilities and a commitment to delivering exceptional service. Excellent communication skills and a solid work ethic drive team performance and success.

Overview

17
17
years of professional experience

Work History

Recreational Aid

Long Beach School District
Long Beach
03.2023 - Current
  • Interact with and assist supervision of youth in games and activities and in proper use of playground
  • Promote and enforce safety procedures
  • Communication skills, flexibility and leadership skills.
  • Responsible for the cleaning, preparation and general safety of. areas in a sport and recreation facility
  • Issues athletic and game equipment.
  • Assists in recreation programs.
  • Prepares areas and facilities for activity and cleans up after program.
  • Performs minor repair to athletic equipment.
  • Ensure everyone follows the rules and safety procedures established by the organization
  • Helping children open Juice/milk box, making sure their eating area is cleaned.
  • Helping children with emotional issues
  • Helping with outdoor/indoor learning
  • Teacher aid

Student Supervision Associate

Think Together
Bellflower
01.2023 - 03.2024
  • Interact with and assist supervision of youth in games and activities and in proper use of playground
  • Promote and enforce safety procedures
  • Communication skills, flexibility and leadership skills.
  • Responsible for the cleaning, preparation and general safety of. areas in a sport and recreation facility
  • Issues athletic and game equipment.
  • Assists in recreation programs.
  • Prepares areas and facilities for activity and cleans up after program.
  • Performs minor repair to athletic equipment.
  • Ensure everyone follows the rules and safety procedures established by the organization
  • Helping children open Juice/milk box, making sure their eating area is cleaned.
  • Make Copies and distribute to classrooms
  • Creating lesson plans
  • Dismissing kids to parents during early dismissal
  • Assisting PL’s during their breaktime
  • Assisting with restroom/water breaks

Recall Coordinator

Dr.Greg Campbell D.D.S. Inc.
Long Beach
06.2016 - 10.2022
  • Coordinate with insurance companies regarding dental insurance claims and reimbursements
  • Process and settle all forms of payment transactions
  • Verify insurance benefits and qualification involving insurance programs such as PPO
  • Administer patient services: Manage appointment scheduling, maintain open and effect communication with patients via phone, email and front desk, address concerns and questions
  • Present treatment and financial plans
  • Patient check-ins and outs
  • Update and create new patient records with high privacy and care
  • Answered Patients questions and concerns
  • Generated Excel reports.
  • Answer multiple phone lines direct calls; manage and maintain office voicemail
  • Maintained office correspondence: mail, fax and email.
  • Follow up with patients who haven’t scheduled cleanings and any treatment that is still pending
  • Follow up with Specialist office regarding patient's appointments
  • Send CBCT SCAN via We Transfer to Specialist office

Office Manager

YES, Dental Center
Los Angeles
12.2012 - 02.2016
  • Responsible for ensuring the efficient day-to-day administration of a busy dental practice.
  • Supervise three office locations and oversee daily office relations
  • Coordinate with insurance companies regarding dental insurance claims and reimbursements
  • Process and settle all forms of payment transactions
  • Verify insurance benefits and qualification involving insurance programs such as PPO, HMO, DENTICAL
  • Administer patient services: Manage appointment scheduling, maintain open and effect communication with patients via phone, email and front desk, address concerns and questions
  • Present treatment and financial plans
  • Patient check-ins and outs
  • Update and create new patient records with high privacy and care
  • In charge of training new hires
  • Overview and delegate daily office tasks
  • Maintain office supply and equipment
  • Ensure a safe, tranquil and sterile office environment

Flooring Associate

The Home Depot
Signal Hill
06.2011 - 11.2012
  • Responsible for providing product knowledge and delivering fast and friendly service.
  • Actively seek out customers and assess their needs and provide assistance.
  • Direct customers to appropriate departments depending on their needs
  • Ask open ended questions about customer’s projects in order to determine their needs and suggest products and solutions that might help accomplish their product or visit the store.
  • When necessary, handle several customers at once
  • Answer questions about merchandise for the customer's level of expertise
  • Assist customers with special orders and installed sales
  • Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk
  • Responsibility for providing a safe shopping environment for customers

Front Desk Receptionist

Centro CHA, Inc.
Long Beach
07.2008 - 06.2010
  • Assisted visitors and directed them as needed.
  • Answered visitor's questions and concerns
  • Generated Excel reports and presentations.
  • Answer multiple phone lines direct calls; manage and maintain office voicemail
  • Maintained office correspondence: mail, fax and email.

Education

High School Diploma -

Woodrow Wilson High School
Long Beach, CA
06-2009

Some College (No Degree) - Anatomy

Long Beach City College
Long Beach, CA

Skills

  • Recreation program assistance
  • Safety procedures enforcement
  • Youth supervision
  • Activity preparation
  • Equipment maintenance
  • Conflict resolution
  • Team collaboration
  • Communication skills
  • Leadership skills
  • Problem solving
  • Emotional support
  • Task prioritization
  • Multitasking
  • First aid and CPR

Languages

Spanish
Professional

References

References available upon request.

Timeline

Recreational Aid

Long Beach School District
03.2023 - Current

Student Supervision Associate

Think Together
01.2023 - 03.2024

Recall Coordinator

Dr.Greg Campbell D.D.S. Inc.
06.2016 - 10.2022

Office Manager

YES, Dental Center
12.2012 - 02.2016

Flooring Associate

The Home Depot
06.2011 - 11.2012

Front Desk Receptionist

Centro CHA, Inc.
07.2008 - 06.2010

High School Diploma -

Woodrow Wilson High School

Some College (No Degree) - Anatomy

Long Beach City College

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Stephanie Gonzalez