Stephanie Gomez

• Maintained accurate patient records and updated prescription information as needed.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Implemented cost-saving measures to reduce inventory expenses.
• Maintained a clean and organized pharmacy workspace to ensure efficiency.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Ability to process & bill prescriptions
• Good with Pioneer and ECW
• Obtaining refills from prescriber offices
• Experience with faxing, scanning, and Microsoft office
• Check out patients at the counter
• Answer incoming phone calls and assist patients with prescription needs
• Ability to multitask answering phone calls, assisting patients, and ringing up customers
• Patient outreach (outgoing calls) to set up daily prescription home deliveries
• Inventory Management:
• Ensuring shelves are appropriately stocked
• Ensuring OTC products are stocked

Prescription Filing/Scanning:

• Maintaining delivery logs (organizing by date/scanning into software)
• Assisting patients at the cash register
• Excellent customer service when engaging with customers and patients
• Experience with specialty

• Operated cash registers to accept payments from customers.
• Ability to process & bill prescriptions
• Obtaining refills from prescriber offices
• Check out patients at the counter
• Patient outreach (outgoing calls) to set up daily prescription home deliveries
• Excellent customer service

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Stocked, labeled and inventoried medication to keep accurate records.
• Contacting doctors for prescription refill authorization.

• Performed end-of-shift cash out operations according to store policies, maintaining accurate counts and receipt records.
• Connected with customers to support positive transaction experiences and address service concerns.
• Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
• Customer Service/ Answering High Volumes of Calls .