Stephanie Fox
Amhertsburg,ON
Summary
Highly efficient and detail-oriented Dental Office Administrator with experience managing all aspects of front office operations in fast-paced dental practices. Skilled in administrative support, patient coordination, financial reconciliation, and office management. Proficient in Microsoft Office Suite and multi-line phone systems, with a strong focus on organization, communication, and patient service.
Overview
4
4
years of professional experience
Work History
Dental Office Administrator
Malden Dental
05.2022 - Current
- Serve as the first point of contact for clients and visitors, providing professional, friendly service both in person and over a multi-line phone system and texting program.
- Open and close office daily, ensuring readiness for operations and security at days end.
- Conduct thorough chart audits to maintain accurate patient records and ensure regulatory compliance.
- Reconcile and prepare daily bank deposits with full financial accuracy.
- Manage a multi-line phone system, handling patient scheduling, inquiries, and coordinating emergency appointments.
- Update and maintain the office voicemail system to keep patients informed of office hours, closures, and emergencies.
- Train and mentor new administrative staff members, ensuring full understanding of office procedures, software, and patient satisfaction.
- Utilize Microsoft Excel, Word, and Outlook for reporting, documentation, and internal/external communication.
- Maintain full HIPAA compliance in handling all patient information and communications.
- Coordinated appointments with referring offices and following up for reports from other healthcare proivders.
- Generate and analyze daily and monthly reports for production, collections, patient flow, operational metrics, etc.
- Manage inventory of office supplies and place orders to maintain adequate stock levels while controlling costs.
- Support front desk operations including patient scheduling, arrivals, and insurance verification.
- Work efficiently under pressure, consistently meeting deadlines without compromising quality.
- Assist with billing tasks and resolve patient account discrepancies.
- Foster positive patient experiences by maintaining a welcoming and organized environment.
Dental Office Administrator
Kadri Dental
08.2021 - 05.2022
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice''s daily operations.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Promoted a welcoming atmosphere by overseeing office cleanliness, organization, and decor updates as needed.
- Addressed patient inquiries professionally and swiftly via phone calls, text, or emails to provide exceptional customer service experiences consistently.
- Collaborated with other healthcare professionals in coordinating comprehensive care plans for patients requiring multidisciplinary treatments across different specialties.
Medical Adminstrator
Great Lakes Oral Maxillofacial Surgery Centre
03.2021 - 08.2021
- Entered patient information into system, including insurance, demographics and health history.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members. Informed patients financial responsibilities prior to rendering services.
- Gathered, transcribed and typed medical information into charts.
Team Lead Supervisor
Libro Vaccination Clinic
03.2021 - 08.2021
- Complied with company policies, objectives and communication goals.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Developed position rotation to support continuous improvement and operator development.
- Followed rules and regulations laid by the WECHU during hours of operation.
Education
Office Administration Health Services
St. Clair College of Applied Arts And Technology
Windsor, None04-2021
Office Administration
St. Clair College of Applied Arts And Technology
Windsor, None04-2020
Skills
- HIPAA compliance
- Dental software proficiency
- Claims processing
- Reception duties
- Negotiation and conflict resolution
- Patient scheduling
- Phone etiquette
- Office organization
- Invoicing and billing
- Policy enforcement
- Email correspondence
- Multitasking Abilities
Timeline
Dental Office Administrator
Malden Dental
05.2022 - Current
Dental Office Administrator
Kadri Dental
08.2021 - 05.2022
Medical Adminstrator
Great Lakes Oral Maxillofacial Surgery Centre
03.2021 - 08.2021
Team Lead Supervisor
Libro Vaccination Clinic
03.2021 - 08.2021
Office Administration Health Services
St. Clair College of Applied Arts And Technology
Office Administration
St. Clair College of Applied Arts And Technology
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