Summary
Overview
Work History
Education
Skills
Volunteer History
Timeline
Generic

Stephanie Ford

Edmonton,AB

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience

Work History

Waitress

Blowers and Grafton
03.2018 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Established positive rapport with customers and staff members alike through strong communication skills.

Server, Bartender

Kosmos Restaurant and Lounge
10.2018 - 07.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Residential Rehabilitation Worker

Kings Regional Rehabilitation Center
10.2017 - 11.2018
  • Supporting individuals with diagnoses of mental, physical, or intellectual disabilities, providing holistic care for the physical, mental, and spiritual health of these individuals; foster independence with daily living skills; ensure client confidentiality; adhere to organizational policies and procedures; provide crisis intervention; work in conjunction with clinical services team.

Bartender

Joe’s Food Emporium
08.2015 - 08.2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server

Sakura Sushi Bar And Grill
06.2014 - 07.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

First year business courses -

Acadia University

Diploma -

Mount Baker Secondary School
01.2014

Skills

  • Customer Service
  • Strong multitasking
  • Team Collaboration
  • Cleanliness
  • Hospitality service expertise
  • Service prioritization
  • Upselling techniques
  • Staff Training
  • Reservation Management
  • Reliable and Responsible
  • Conflict and Complaint Resolution

Volunteer History

  • Kings Point to Point Transit, Summer 2016, Volunteer Marketing Specialist Assistant Performed duties that included developing websites, social media, and community involvement.
  • The Salvation Army, 2014, Volunteer soup kitchen to help those in need; duties included cooking, cleaning, and serving food.

Timeline

Server, Bartender

Kosmos Restaurant and Lounge
10.2018 - 07.2019

Waitress

Blowers and Grafton
03.2018 - Current

Residential Rehabilitation Worker

Kings Regional Rehabilitation Center
10.2017 - 11.2018

Bartender

Joe’s Food Emporium
08.2015 - 08.2018

Server

Sakura Sushi Bar And Grill
06.2014 - 07.2015

First year business courses -

Acadia University

Diploma -

Mount Baker Secondary School

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Stephanie Ford