Stephanie Flores
Human Services Professional
Lompoc
Summary
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Overview
5
5
years of professional experience
Work History
988 Crisis Counselor
Vibrant Emotional Health
05.2024 - Current
- Enhanced client support by conducting thorough assessments and developing personalized intervention plans.
- Reduced client stress levels, offering empathetic support and practical solutions during crisis counseling sessions.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
Certified Peer Support Specialist
Vibrant Emotional Health
01.2023 - 05.2024
- Supported clients in building resiliency through skill-building exercises emphasizing problem-solving techniques and adaptive coping strategies.
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
Service Coordinator
Crestwood Behavioral Health
08.2020 - 01.2023
- Improved patient outcomes by developing and implementing comprehensive mental health treatment plans.
- Delivered group therapy sessions focused on specific mental health topics, fostering peer support amongst participants and promoting skill development.
- Conducted thorough assessments of new patients to develop individualized treatment strategies.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Managed caseloads efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all patients.
Education
Bachelor of Arts - Psychology
National University
San Diego, United States 05.2001 -
Skills
Administrative support
Calendar management
Spreadsheet management
HIPAA
Documentation and reporting
Call center support
Individual counseling
Problem-solving abilities
Excellent communication
Adaptability and flexibility
Analytical thinking
Skilled in intake interviewing
Timeline
988 Crisis Counselor
Vibrant Emotional Health
05.2024 - Current
Certified Peer Support Specialist
Vibrant Emotional Health
01.2023 - 05.2024
Service Coordinator
Crestwood Behavioral Health
08.2020 - 01.2023
Bachelor of Arts - Psychology
National University
05.2001 -
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