Summary
Overview
Work History
Education
Skills
Communityinvolvements
References
Timeline
Generic

STEPHANIE FLOR

Mississauga,ON

Summary

Highly reliable and committed with over 15 years experience, seeking a position within a busy and challenging work environment; Where I wish to use my skills, and experience to benefit the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Urgent Medical ClinIc

BRAMPTON CIVIC HOSPITAL
10.2011 - Current
  • Answer and make over 40+ calls per day making appointments on an urgent basis. retrieving patient data.
  • Exceeded call volume for the department
  • Navigate multiple computer systems.
  • Engaged with patients informing them of billing issues with solutions.
  • strong telephone etiquette, effectively handling difficult calls.
  • gifted in working with stressed confused and upset individuals.
  • Assisted with special order requests and arranging special pick ups.
  • Improved patient satisfaction scores with compassionate care and effective communication techniques.

Spa Medical receptionist/Sales consultant

Pure Med Spa
07.2006 - 02.2008
  • Successfully sold numerous products and spa packages
  • Greeted patient in a warm/friendly manner; directed patient to appropriate destinations and ensured needs were met
  • Successfully handled patients’ appointments, follow-ups, and charted symptoms and progress
  • Efficiently handled verbal requests and directions from doctors and nurses
  • Handled inquiries via in-person, email, and phone
  • Successfully took minutes during weekly conference calls
  • Performed administrative duties: received and distributed mail, maintained physical and electronic office filing system.
  • Created daily sales reports and month-end reports
  • Updated book of accounts and various databases.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Assistant, Special Education Resource Teacher

St. Barbara Elementary School
09.2002 - 06.2003
  • Provided assistance and guidance to students with Developmental delays (Down’s syndrome)
  • Acknowledged by Co-op Supervisor as a positive role model to the students
  • Provided tutoring in Later Literacy for students with Learning Disabilities
  • Provided one-on-one support to students with Attention Deficit Disorder and Severe Dyslexia
  • Volunteered from September 2000.

Education

Sanitation and cleaning courses /Maid Pro2019 -

Medical Office Assistant -

triOS College
07.2011

Social Service Worker Diploma -

Sheridan College Institute of Technology and Advanced Learning
04.2006

Skills

  • Outstanding Communication Skills
  • punctual problem solver and avid multitasker
  • techniques in deescalation of stressed patients and families
  • Passionate about promoting satisfaction
  • Close Attention to Detail
  • Strong Organizational Skills
  • trained new employees
  • Ability to Stay Calm in Emergencies
  • culturally aware and sensitive
  • Computer: Intermediate Knowledge in MS Word, Excel, Outlook Express, PowerPoint, Internet and E-mail
  • Knowledge of Asepsis, Infection Control and WHIMIS, Patient Assessment
  • CPR: Level C First Aid/ CPR Certified
  • proficient in the portuguese language

Communityinvolvements

  • Goodwill, Organizing Donated Clothing, Mississauga, ON, 03/2006
  • Dr Simone’s Canadian Food for Children, Collecting Food, Mississauga, ON, 12/2001 - 03/2002

References

Available upon Request

Timeline

Urgent Medical ClinIc

BRAMPTON CIVIC HOSPITAL
10.2011 - Current

Spa Medical receptionist/Sales consultant

Pure Med Spa
07.2006 - 02.2008

Assistant, Special Education Resource Teacher

St. Barbara Elementary School
09.2002 - 06.2003

Sanitation and cleaning courses /Maid Pro2019 -

Medical Office Assistant -

triOS College

Social Service Worker Diploma -

Sheridan College Institute of Technology and Advanced Learning

Similar Profiles

CREATE PROFILE
STEPHANIE FLOR