Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Farion

Angus,ON

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Dedicated administrative professional with successful experience in fast-paced office / company settings. Hardworking team player with expertise in completing various tasks and offering staff / company support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

Work History

Administrative Assistant

DECAST
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Travel Agent

TravelOnly
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Collaborated with colleagues to create and promote special travel packages.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Helped customers with passport and visa applications.

Customer Service / Administrative Assistant

Algonquin Bridge
  • Managed quality communication, customer support and product representation for each client.
  • Communicated with supervisors on frequent basis to escalate customer concerns, store issues and inventory requirements.
  • Generated leads for new sales through telephone and email contact with customers.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 5, and for VP
  • Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets and imaging documents.
  • Oversaw break room, including cleaning up spills, taking out trash and restocking communal items.
  • Supported VP by ensuring complete financial records accuracy for purchase orders, and expense reports
  • Planned meetings and prepared conference rooms.

Executive Assistant

Normerica
  • Maintained professional administrative discretion.
  • Scheduled conferences and meeting while coordinating logistics for travel and accommodations.
  • Served as Executive Assistant to CEO, President and Vice President providing high-level support on broad range of business initiatives.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
  • Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Scheduled weekly meetings, prepared agendas and took detailed meeting notes.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Executive Assistant

Samuel Strapping Systems
  • Provided logistical support to visiting executives, coordinating with other Executive Assistants to arrange accommodations, transportation and personal assistance.
  • Coordinated senior executive travel accommodations and schedules
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Collaborated with other administrative team members, human resources and finance department on special projects and events.
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
  • Scheduled large-scale corporate meetings and events and recorded meeting minutes.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Customer Service Representative

Nightingale Corporation
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
  • Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
  • Communicated with supervisors on frequent basis to escalate customer concerns, store issues and inventory requirements.
  • Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible.

Receptionist

Wilson's Truck Lines Ltd
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Answered and directed incoming calls using multi-line telephone system.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained visitor log for entering and leaving facility for security purposes.

Education

GED -

Humber College North Campus Residence
Toronto, ON

TICO Certified

Smart Serve Certified

Skills

  • Strong interpersonal skills
  • Confidential document control
  • Mail management
  • Managing office supplies
  • Data entry
  • Accounting support
  • Professional and mature
  • Invoicing and billing
  • Microsoft Office proficiency
  • Expense reporting
  • Memo preparation
  • Appointment scheduling
  • Social Media Knowledge

Languages

English
Full Professional

Timeline

Administrative Assistant

DECAST

Travel Agent

TravelOnly

Customer Service / Administrative Assistant

Algonquin Bridge

Executive Assistant

Normerica

Executive Assistant

Samuel Strapping Systems

Customer Service Representative

Nightingale Corporation

Receptionist

Wilson's Truck Lines Ltd

GED -

Humber College North Campus Residence

TICO Certified

Smart Serve Certified
Stephanie Farion