Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Stephanie Faria

London,ON

Summary

Detail oriented and service-driven administrative professional with a strong foundation in customer service, sales support, and office operations. Experienced in managing documents, scheduling, and communication with accuracy and efficiency. Brings a passion for helping others, along with excellent organizational skills, and a proactive approach to problem-solving. Known for maintaining professionalism in high-pressure environments and contributing positively to team dynamics.

Overview

16
16
years of professional experience

Work History

Operations Manager

London Clean Solutions
London, Ontario
12.2024 - Current

Oversee daily operations to ensure efficient execution of cleaning services.
Trained new employees and scheduled staff to optimize workforce productivity.
Managed inventory and purchasing of supplies to maintain operational readiness.
Tracked accounts receivable and accounts payable to ensure accurate financial reporting.

Customer Service Representative

Fanshawe College
London, Ontario
10.2022 - 03.2023

Managed phone calls, emails, scheduling, and enrollment for ACE program.
Ensured timely responses to all email communications.

Administrative Assistant

Specialty Masonry
London, Ontario
01.2020 - 10.2022

Managing schedules, handling bookkeeping tasks, processing payments, and promptly responding to calls and inquiries are all important duties that need to be taken care of.

Administrative Assistant

A&S Auto Repair Inc.
London, Ontario
07.2017 - 01.2020

Tasks include answering phone calls, providing customer service, scheduling client appointments, and handling bookkeeping responsibilities.

Customer Service Representative

Bradford Exchange
London, Ontario
10.2013 - 05.2014

Provide inbound sales support for customers in the USA and Canada. Analyze their needs and recommend suitable products.

Administrative Assistant

Nova Lisboa Restaurant
London, Ontario
04.2009 - 12.2011

As the primary point of contact for banquet customers booking events like weddings, anniversaries, graduations or baby showers, you will be responsible for generating invoices, managing bill payments, placing inventory orders, and more.

Education

BBA - Business Administration

Laurentian University
Greater Sudbury, ON
04-2026

Certificate - Office Administration

Fanshawe College
London, ON
01-2017

Diploma - Business

Fanshawe College
London, ON
12-2015

Skills

  • Project management
  • Financial analysis
  • Microsoft Excel
  • Customer service
  • Inventory management
  • Employee training
  • Time management
  • Problem solving
  • Spreadsheet tracking
  • Effective communication
  • Accounts payable
  • Accounts receivable
  • Invoice processing
  • Debt collection
  • Payment processing
  • Microsoft Excel expertise

Timeline

Operations Manager

London Clean Solutions
12.2024 - Current

Customer Service Representative

Fanshawe College
10.2022 - 03.2023

Administrative Assistant

Specialty Masonry
01.2020 - 10.2022

Administrative Assistant

A&S Auto Repair Inc.
07.2017 - 01.2020

Customer Service Representative

Bradford Exchange
10.2013 - 05.2014

Administrative Assistant

Nova Lisboa Restaurant
04.2009 - 12.2011

BBA - Business Administration

Laurentian University

Certificate - Office Administration

Fanshawe College

Diploma - Business

Fanshawe College
Stephanie Faria