Stephanie Espinoza
Hayward
Summary
Accomplished Site Program Manager at Think Together, Inc, adept in strategic planning and relationship building, significantly enhanced program effectiveness. Leveraged problem-solving and interpersonal skills to exceed stakeholder expectations, achieving notable improvements in team performance and program quality assurance without exceeding budget constraints.
Overview
8
8
years of professional experience
Work History
Site Program Manager
Think Together, Inc
02.2022 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established team priorities, maintained schedules and monitored performance.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Interview, recommend, and evaluate site staff members.
- Manage the site budget.
- Ensure accuracy of data entry and confidentiality of student records.
- Manage and maintain student attendance data and parent authorization systems.
- Implement a safety plan for the site.
- Attend Site Program Manager trainings and meetings provided by the organization.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Supervise all staff and students in person or virtually.
- Develop schedules that implement the four components offered: Snack, Academic Achievement, Enrichment, and Physical Activity.
After-School Program Leader
Think Together, Inc
01.2021 - 01.2022
- Monitored student safety while conducting indoor or outdoor activities.
- Created fun, age-appropriate activities for school-age children.
- Developed and coordinated after-school programs and activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Managed behavioral issues and used positive behavior strategies for groups of up to 25 students.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
- Ensured compliance with local regulations governing after-school programs by maintaining proper documentation regarding attendance records health information emergency contact forms.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
Receptionist
Tereo Chiropractic
10.2018 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed incoming mail and messages to relevant personnel without delay.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled assignments independently with good judgement and critical thinking skills.
Assistant Manager
Beard Papa's
11.2017 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Made custard and made sure that we were in stock with all materials and ingredients needed.
Crew Leader
Little Caesars Pizza
03.2017 - 07.2017
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Education
Associate of Arts - Sociology
Ohlone College
Fremont, CA12-2020
High School Diploma -
Newark Memorial High School
Newark, CA06-2017
Skills
- Problem-solving
- Organized
- Reliable
- On Time
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Decision-making
- Project coordination
- MS office applications
- Training and development
- Critical thinking
- Interpersonal skills
- Work Planning and Prioritization
- Team management
- Relationship building
- Quality assurance
- Data analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Site Program Manager
Think Together, Inc
02.2022 - Current
After-School Program Leader
Think Together, Inc
01.2021 - 01.2022
Receptionist
Tereo Chiropractic
10.2018 - 06.2021
Assistant Manager
Beard Papa's
11.2017 - 11.2018
Crew Leader
Little Caesars Pizza
03.2017 - 07.2017
Associate of Arts - Sociology
Ohlone College
High School Diploma -
Newark Memorial High School
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