Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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Stephanie Ernest

Toronto,Ontario

Summary

Energetic Member experienced in taking food orders, operating cash registers, and cleaning and maintaining the restaurant to promote hygienic image. With years of experience supporting busy restaurant operations with clear communication skills and definitive action in critical situations. I have been recognized for taking the initiative to find and complete extra tasks. A collaborative team player committed to maintaining a consistent workflow without compromising quality. Goes above and beyond to serve guests and promote loyalty.

Overview

3
3
years of professional experience

Work History

Crew Team Member

Burger King
Accra, Greater Accra
08.2023 - 10.2023
  • Greeted customers in a friendly manner upon entering the store.
  • Processed payments using POS systems and handled cash accurately.
  • Maintained store cleanliness standards, paid close attention to detail, and took the initiative to tackle extra cleaning tasks during store downtime.
  • Assisted in the preparation of food items such as Burgers and Fries.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Server

Koffee Lounge
Accra
07.2021 - 03.2022
  • Greeted customers, and displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Online Customer Service Representative (Internship)

Prime Consult
Ghana
07.2021 - 09.2021
  • Answered customer inquiries via phone, email and live chat.
  • Assisted customers with account maintenance issues such as password resets, order tracking and payment processing.
  • Generated reports on customer service metrics and analysis of customer satisfaction surveys.
  • Developed strategies to improve customer service experience.

Street Team Volunteer

Seneca Polytechnic
01.2024 - 04.2024
  • Promoted events through distributing flyers, posters, and other promotional materials on college campuses, effectively increasing event attendance
  • Engaged with potential attendees by answering questions, providing additional information, and encouraging participation or attendance, resulting in heightened community interest and involvement
  • Brainstormed and implemented creative content ideas to attract attention and increase engagement on Instagram
  • Organized contests and social media challenges to generate buzz and increase awareness, fostering a dynamic online community around the events
  • Collaborated with a team to execute tasks and ensured timely completion of responsibilities
  • Provided regular updates and followed up with supervisor to ensure alignment with promotional strategies and objectives.

Education

Certificate - Food Handling

Safe Check
06-2024

Certificate -

Smart Serve
02.2024

High School Diploma -

British Columbia College
12.2023

Skills

  • Food handling
  • Cleaning and sanitation
  • Dishwashing
  • Integrity and Honesty
  • Interpersonal & Communication
  • Hard working
  • Initiative and Self-Motivation
  • Multi-Tasking
  • Goal Oriented

Volunteer

  • Street Team Member at Seneca Polytechnic (January 2024-April 2024)
  • Chief Operations Officer at Happy Emojies (December 2017-Present)
  • Head Organizer for Josiah Leadership Foundation (June 2020- March 2021)

Timeline

Street Team Volunteer

Seneca Polytechnic
01.2024 - 04.2024

Crew Team Member

Burger King
08.2023 - 10.2023

Server

Koffee Lounge
07.2021 - 03.2022

Online Customer Service Representative (Internship)

Prime Consult
07.2021 - 09.2021

Certificate - Food Handling

Safe Check

Certificate -

Smart Serve

High School Diploma -

British Columbia College

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Stephanie Ernest