Stephanie Durelle
Fredericton,NB
Summary
Dedicated Records Specialist with priority-driven attitude and 20 years of experience. Knowledgeable about employee training and both physical and digital records & document management. Detail-oriented worker known for excellent accuracy and efficiency.
Patient and motivated ESL teacher skilled at developing and promoting interactive learning within group environment. Experienced working with children and adults from wide array of cultural backgrounds to teach language skills. Positive educator patient with students, consistently dedicating extra time for one-on-one instruction to teach difficult lessons.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Records Specialist
Government of New Brunswick Department of Transportation and Infrastructure
2003.07 - Current
- Scanned paper records to transfer to digital filing systems.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Maintained and updated records through dedicated digital database.
- Created and implemented standard operating procedures for records handling.
- Received records approval from individuals mentioned in filing system for transfer or release.
- Provided excellent customer care by responding to inquiries and requests for information.
- Followed confidentially regulations to maintain privacy.
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Utilized document imaging software to index, store and retrieve records.
- Assisted with typing, data entry, and answering incoming calls as required.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Followed established policies and procedures to maintain compliance with regulations.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Provided training to new records clerks to improve knowledge and skills.
- Transferred inactive records to storage to free up space and preserve history.
- Assisted with record management system implementation and maintenance to streamline operations.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
ESL Language Teacher
Edugent
2022.11 - 2023.09
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Facilitated small group and individual instruction to maximize student learning.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Conducted individualized tutoring sessions for students with additional learning needs.
- Attended workshops to learn about student motivation and engaging learning activities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Set assessments to measure student progress and identify growth opportunities.
- Developed activities and integrated technology to diversify instruction.
- Supported students holistically to achieve academic success.
- Encouraged students to deepen knowledge with additional learning opportunities.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Provided individual mentoring and special tutoring to struggling students.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Facilitated class discussion to help students work through questions and expand understanding.
- Conducted skills assessments to uncover performance gaps.
- Assigned lessons and corrected homework.
- Employed variety of assessment tools and strategies to improve instruction methods.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
ESL Language Teacher
Open English
2021.02 - 2022.10
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Facilitated small group and individual instruction to maximize student learning.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Conducted individualized tutoring sessions for students with additional learning needs.
- Promoted critical thinking to build subject engagement and interaction.
- Attended workshops to learn about student motivation and engaging learning activities.
- Set assessments to measure student progress and identify growth opportunities.
- Developed activities and integrated technology to diversify instruction.
- Supported students holistically to achieve academic success.
- Encouraged students to deepen knowledge with additional learning opportunities.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Provided individual mentoring and special tutoring to struggling students.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Facilitated class discussion to help students work through questions and expand understanding.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
- Conducted skills assessments to uncover performance gaps.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
Banquet Server
Crowne Plaza Fredericton
2006.11 - 2007.12
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered guest questions about event plans and food service choices.
- Adjusted service based on customer requests and kitchen readiness.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Replenished condiments and other supplies at tables and service bars.
Server
Delta Hotels Fredericton
2004.06 - 2006.10
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
International Status Caller
UPS
1999.02 - 2003.06
- Lawfully cleared merchandise through customs per client and government requirements.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Provided colleagues and direct reports with management and performance reviews.
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
Education
No Degree - Teaching English As A Second Language, TESL
Oxford Seminars (online Course)
New York03.2020
High School Diploma -
Fredericton High School
Fredericton, NB06.1997
Skills
- Information Retrieval
- Financial Records and Processing
- Paperwork and Documentation
- Critical Thinking
- Project Records
- Inventory Records
- Clerical Skills
- Records Management Systems
- Filing Systems Expertise
- Greeting Visitors
- Expense Reports
- Records Handling
- Document Scanning
- File Retrieval
- Records Retention
- Microsoft SharePoint
- Inconsistency Identification
- Client Inquiries
- Project Deadlines
- Government Regulations
- Proficiency in Digital Management
- Information Gathering
- Research Reports
- Reading Comprehension
- Service Quality
- Filing System Organization
- Customer Satisfaction
- Procedure Implementation
- Customer Support Needs Assessment
- Workflow Processes
- Records Destruction
- Records Review
- Data Collections
- Classify Information
- Organize Files
- Database Searches
- Materials Tracking
- Email Correspondence
- Group and Individual Instruction
- Instructional Plan Implementation
- Curriculum Development
- Creative Learning Strategies
- Language Skills
- Student Evaluation
- Adult Education
- Interactive Teaching
- Personalized Instruction
- Sound Judgment
- Test Preparation
- Reading Comprehension Expertise
- Integrated ESL Support
- Lesson Plan Development
- Certified ESL Instructor
- Vocabulary Enrichment
- Instructional Techniques
- Small Group Instruction
- Professional Tutor
- Extensive English Grammar Knowledge
- Providing Feedback
- ESL Teaching Methods
- Effective Written and Verbal Communication
- Positive Interactions
- Grade Assignment
- Business English
- Individual Mentoring
- Phonics
Affiliations
ARMA International
Certification
Professional Leadership Certificate ARMA International
Languages
Native English
Native French
High Beginner level Spanish
Timeline
ESL Language Teacher
Edugent
2022.11 - 2023.09
ESL Language Teacher
Open English
2021.02 - 2022.10
Banquet Server
Crowne Plaza Fredericton
2006.11 - 2007.12
Server
Delta Hotels Fredericton
2004.06 - 2006.10
Records Specialist
Government of New Brunswick Department of Transportation and Infrastructure
2003.07 - Current
International Status Caller
UPS
1999.02 - 2003.06
No Degree - Teaching English As A Second Language, TESL
Oxford Seminars (online Course)
High School Diploma -
Fredericton High School
Professional Leadership Certificate ARMA International
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