Stephanie Dulmadge

Scheduling treatment/hygiene, confirmation calls, referrals in and out, check in and out, Major treatment estimates, recall follow ups, sending claims and estimates

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Prepared claim forms for dental insurance.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Booked appointments for patients using Open Dental Software, worked briefly with Clear Dent software.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered telephone calls to field inquires from clients, vendors and various other callers seeking information.
• Submitted and followed up on predeterminations for major treatments
• Submitted referrals with necessary patient information as needed or directed
• Provided excellent customer service, building good rapport with colleagues and patients

• Resubmitted claims after editing or denial, to achieve financial targets and reduce outstanding debt.
• Kept reception area clean and neat to give visitors a positive first impression.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Took dental images following strict patient protection rules by mentioning risks during pregnancy, applying lead aprons.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
• Scheduled appointments for new and existing customers.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Provided excellent customer service by professionally greeting incoming visitors and customers and providing friendly, knowledgeable assistance.

• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Transported patients between rooms and appointments or testing locations.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
• Delivered individualized patient care by recording vital signs, documenting observations, administering some treatments and evaluating patient needs.
• Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
• Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RN's informed of changes.