Stephanie Dominguez
Apple Valley
Summary
Dynamic professional with a proven track record in customer relations and problem-solving, honed across roles at Gravity Hill Logistics Amazon and other notable companies. Expert in driver communication and adept at leveraging team collaboration to enhance operational efficiency. Demonstrates a keen attention to detail, significantly improving service delivery and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher
Gravity Hill Logistics Amazon
Chatsworth
10.2021 - Current
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Documented services performed, operations information, and dispatch details in system.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Mentored junior team members and managed employee relationships.
Warehouse Worker
United States Post Office
Valencia
02.2017 - 06.2019
- Used digital database to keep records of units and stock moved.
- Packed boxes and stock using organizational guidelines.
- Maintained stock levels in accordance with company policies.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Ensured safety protocols were followed at all times while operating machinery.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Food Service Worker
Chipotle Grill
New York
11.2014 - 12.2015
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Collaborated with team to deliver timely service of items.
- Followed recipes and customer requests to prepare meals.
Customer Service Representative
Campus Protein
Brooklyn
02.2010 - 10.2014
- Provided top quality control and eliminated downtime to maximize revenue.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
SUBWAY®Restaurants
Lancaster
03.2007 - 07.2009
- I worked the POS cash register, and dealt with customers and money. I started the day with making sure money was correct and also dealt with end of the day money was correct.
- I also dealt with the line and made sandwiches and did catering and took orders.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer questions and provided store information.
Education
GED -
Highland Highschool
Palmdale, CA05-2006
Skills
- Driver communication
- Customer relations
- Work order generation
- Attention to detail
- Processing orders
- Maintaining call metrics
- Adjusting routes
- Tracking systems
- Time management
- Call handling
- Delivery support
- Problem-solving
- Team collaboration
- Updating logs
Certification
- DOT Certified by the department of transportation.
Languages
English
Professional
Spanish
Limited
Accomplishments
- Driver of the moth for 6 months in the year 2023
Timeline
Dispatcher
Gravity Hill Logistics Amazon
10.2021 - Current
Warehouse Worker
United States Post Office
02.2017 - 06.2019
Food Service Worker
Chipotle Grill
11.2014 - 12.2015
Customer Service Representative
Campus Protein
02.2010 - 10.2014
Cashier
SUBWAY®Restaurants
03.2007 - 07.2009
GED -
Highland Highschool
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