Stephanie Dolan

Proactive healthcare support professional with a strong ability to adapt to new challenges and environments. Demonstrates exceptional problem-solving skills and a proven history of building robust relationships with clients and team members. Known for high productivity in patient care coordination, medical terminology comprehension, and health record management, ultimately enhancing patient experiences and improving satisfaction rates.

Available Upon Request

• PAC Consultant, 09/17, Woodstock, Ontario
• Hospice & Palliative Care Certificate, 09/17, Lindsay, Ontario
• Geriatric Assessment Training Program, McMaster University, 09/14, Burlington, Ontario
• Mental Health First Aid Canada, 09/14, Peterborough, Ontario
• P.I.E.C.E.S Consult Group, 09/14, Peterborough, Ontario
• U-First, 09/14, Peterborough, Ontario
• Montessori, 09/14, Peterborough, Ontario
• Non Violent Crisis Intervention, Crisis Prevention Institute, 09/09, Collingwood, Ontario
• Dual Diagnosis Seminar, York Support Services, 09/09, Newmarket, Ontario
• Person Centered Planning Seminar, York Support Services, 09/09, Newmarket, Ontario
• Trauma Training Seminar, York Support Services, 09/09, Newmarket, Ontario
• CPR / First Aid – Level C (Valid), St. John’s Ambulance, 09/08, Peterborough, Ontario

Participate as a primary or geriatric assessor and conduct initial assessments in an interdisciplinary team., Collaborate with Geriatrician on client center care planning., Coordinate volunteer program and volunteers., Consult on patients on matters related to completion of ECG tool and Senior care planning summary with the team., Interpretation of cognitive test findings., Team lead, case management, documentation in EMR (NOD)., Suggest strategies to address social isolation and mental health in collaboration with social work, BSO nurse and rest of the team., Case management of dementia, neurological disorders, and mental health (behaviours)., Participate in collateral assessment/interviews., Medication management (monitor medications and side effects, prompting and recommendations to blister packs and develop medication plans with Pharmacist)., Knowledge of community and multi-disciplinary resources and provide linkage to the appropriate services necessary to best serve the client., Liaise with care team, family, HCC SS and other practitioners involved in the 'Circle of Care'., Utilize a client centered approach to develop trusting relationship with clients and families using Teepa Snow (Certified Teepa Snow Consultant)., Work closely with PASE (Psychiatric Assessment Services for the Elderly)., Support clients in navigating mental health services and community resources., Scheduled events, programs and facilitated staff and group facilitation skills., Co-ordinated and implemented community awareness, marketing, and recreation programs., Supported and effectively utilized volunteer resources in the provision of programs., Worked with clients and families to develop geriatric coordinated care plans, goals with seniors with mental health and complex co-morbidities., Corresponded with municipalities in York Region to develop inclusive recreation programs., Facilitated activity programs for children, youth, adult and seniors., Completed documentation related to programming, including assessment, attendance, progress notes, care plans and quarterly reviews., Provided information regarding programs and activities in hospital, retirement community, LTC and child care facilities., Assisted with workshop development and organized a regional information fair., Demonstrate excellent oral communication and interpersonal skills to interact with clients and families and to maintain strong working relationships with multidisciplinary team members to ensure excellent public relations., Demonstrated ability to work independently within a multidisciplinary team environment., Utilizes a strengths-based approach to promote health and wellness and illness management., Identification of service gaps and ability to support program and advocacy efforts to enhance necessary client-related services., 3 years experience in supporting clients with their discharge planning and recovery process, as well as hospital discharge planning., EMR, NOD and Gold Care., Exceptional telephone manner., Excellent troubleshooting and problem-solving skills., Ability to use MS Word, Excel, Outlook, Windows, Internet., Prepared and ensured clients signed required waivers and training contracts prior to participation in programs., Developed marketing flyers and brochures for recreation events., Assisted with budgeting and program scheduling on a monthly, and weekly basis.

• PAC Dementia Consultant
• Hospice & Palliative Care
• Geriatric Assessment Training Program
• Mental Health First Aid Canada
• P.I.E.C.E.S
• U-First
• Non Violent Crises Intervention
• Dual Diagnosis Seminar
• Person Centered Planning Seminar
• Trauma Training Seminar
• CPR
• Certified in MoCA