Stephanie Di Pronio
Mississauga,ON
Summary
Accomplished Clinical Operations Manager with a proven track record at Trillium Health Partners, enhancing patient safety and streamlining patient flow. Expert in clinical leadership and fostering teamwork, significantly improved communication across departments. Skilled in critical thinking and emergency situational awareness, consistently mitigating risk and delivering high-quality patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Charge Nurse, Emergency Department
Trillium Health Partners
12.2014 - 06.2017
- Participated in hospital-wide committees focused on process improvements, contributing valuable insights from the Emergency Department perspective.
- Promoted a culture of accountability within nursing staff members by conducting regular performance evaluations and identifying areas for improvement.
- Facilitated seamless transitions of care between the Emergency Department and other healthcare units by optimizing communication channels among medical professionals.
- Provided compassionate care for patients from diverse backgrounds while advocating for their individual needs in collaboration with other healthcare providers.
Registered Nurse, Emergency Department
Trillium Health Partners
06.2007 - 06.2017
Clinical Teacher
BizTech College
03.2021 - Current
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Evaluated student performance through assessments, providing constructive feedback for continuous improvement in their clinical skills.
Clinical Operations Manager
Trillium Health Partners
05.2020 - Current
- Created a safe work environment by enforcing workplace safety policies and conducting regular risk assessments.
- Established effective communication channels between departments, fostering a collaborative work environment.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Patient Care Coordinator
Trillium Health Partners
06.2017 - 05.2020
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Organized patient records and database to facilitate information storage and retrieval.
Education
Bachelor of Science - Nursing
University of New Brunswick
Toronto, ON04.2007
Skills
Clinical Leadership
Patient Safety
Emergency situational awareness
Quality Improvement
Patient Relations
Patient Flow
Teamwork and Collaboration
Time Management
Problem-solving abilities
Critical Thinking
Excellent Communication
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
French
Limited Working
Affiliations
- RNAO
- CNO
- ALS Society of Ontario
Certification
- CPR/AED Certification
- Emergency Certificate George Brown College 2007
Timeline
Clinical Teacher
BizTech College
03.2021 - Current
Clinical Operations Manager
Trillium Health Partners
05.2020 - Current
Patient Care Coordinator
Trillium Health Partners
06.2017 - 05.2020
Charge Nurse, Emergency Department
Trillium Health Partners
12.2014 - 06.2017
Registered Nurse, Emergency Department
Trillium Health Partners
06.2007 - 06.2017
Bachelor of Science - Nursing
University of New Brunswick
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