Stephanie Desjardins
Penetanguishene,ON
Summary
Dynamic operations manager with a strong focus on staff training and compliance protocols. Known for developing safety measures and streamlining communication to deliver exceptional resident care and satisfaction. Committed to driving operational excellence and fostering a collaborative team environment.
Overview
15
15
years of professional experience
Work History
General Manager
Georgian Bay MyLife Retirement
Penetanguishene, Ontario
04.2023 - 01.2026
- Managed daily operations, enhancing resident satisfaction and maintaining service quality.
- Oversaw staff training programs, improving team performance and operational efficiency.
- Developed and implemented safety protocols for staff and residents' well-being.
- Facilitated communication between residents, families, and staff, ensuring seamless operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
Personal Support Worker
Georgian Bay MyLife Retirement
Penetanguishene, Ontario
03.2020 - 04.2023
- Supported residents in daily living activities and personal care to enhance their quality of life.
- Aided clients with personal needs, including exercise, bathing, and grooming, to promote independence and dignity.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Collaborated with healthcare professionals to implement care plans for residents.
- Communicated effectively with families to provide updates on resident well-being.
- Ensured a clean and safe environment for residents, contributing to their overall well-being.
- Trained new staff on procedures and best practices in resident care.
Director of Support Services
Beechwood Private Hospital
Penetanguishene, Ontario
04.2016 - 09.2018
- Led support services team to improve patient experience and satisfaction through targeted initiatives.
- Managed patient inquiries and resolved issues swiftly to maintain high service standards.
- Developed and implemented operational policies to streamline service delivery processes.
- Evaluated service performance regularly to identify areas for improvement.
- Oversaw the recruitment process for new support staff members.
Personal Support Worker
Beechwood Private Hospital
Penetanguishene, Ontario
02.2011 - 04.2016
- Supported residents in daily living activities and personal care to enhance quality of life.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Assisted clients with personal needs, including exercise, bathing, and grooming, to promote well-being.
- Monitored resident health conditions and reported changes to nursing staff promptly.
- Communicated effectively with families to provide updates on resident well-being.
- Recorded daily activities and observations in resident care records to ensure accurate and up-to-date documentation.
Education
Personal Support Worker
Stratford Career Institute
Toronto, ON12-2013
Skills
- Operations management
- Budgeting
- Staff training
- Compliance protocols
- Inventory control
- Customer service
- Team leadership
- Performance evaluation
- Problem solving
- Time management
Timeline
General Manager
Georgian Bay MyLife Retirement
04.2023 - 01.2026
Personal Support Worker
Georgian Bay MyLife Retirement
03.2020 - 04.2023
Director of Support Services
Beechwood Private Hospital
04.2016 - 09.2018
Personal Support Worker
Beechwood Private Hospital
02.2011 - 04.2016
Personal Support Worker
Stratford Career Institute