Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Desjardins

Moose Creek

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience

Work History

Teacher

CSDCEO
08.2008 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Flight Attendant

Westjet
09.2012 - 02.2014
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Tutor

CSDCEO
10.2004 - 06.2007
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Cashier Manager

Your Independant Grocer
06.2000 - 08.2005
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.


Education

No Degree - Cycle Primaire

Laurentien University
Greater Sudbury, ON
08-2016

No Degree - Surdicécité Partie 1-2

University of Ottawa
Ottawa, None
01-2012

Bachelor of Education - Cycle Moyen Et Intermédaire

University of Ottawa
Ottawa, None
06-2007

Bachelor of Arts - Sciences Des Religions Et Lettres Françaises

University of Ottawa
Ottawa, None
06-2006

Skills

  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning
  • Passionate
  • Professional
  • Problem resolution
  • Organized
  • Quick Responder
  • Punctual
  • Bilingual
  • Active listening
  • Resourceful

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Flight Attendant

Westjet
09.2012 - 02.2014

Teacher

CSDCEO
08.2008 - Current

Tutor

CSDCEO
10.2004 - 06.2007

Cashier Manager

Your Independant Grocer
06.2000 - 08.2005

No Degree - Cycle Primaire

Laurentien University

No Degree - Surdicécité Partie 1-2

University of Ottawa

Bachelor of Education - Cycle Moyen Et Intermédaire

University of Ottawa

Bachelor of Arts - Sciences Des Religions Et Lettres Françaises

University of Ottawa

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Stephanie Desjardins