Stephanie Derouchie
Kitchener,ON
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff recruitment, training and development, special events coordination and vendor negotiations.
Overview
4
4
years of professional experience
Work History
Server
Charcoal Steakhouse
10.2023
- Present guests with a warm greeting, detailed description of featured menu items and answer any questions the guest may have regarding food, beverage or any allergy concerns
- Constantly communicate with FOH managers and kitchen staff to ensure smooth flow of service
- Accurately take guest food and beverage orders, deliver in a timely manner
- Actively participate in providing service throughout the guest stay
- Participate in side work, food running, bussing and other areas of support in order to achieve excellent service.
Restaurant Manager
Buon Gusto
02.2023 - 10.2023
- Reports directly to the General Manager and Owner/Operator
- Responsible for the safety and wellbeing of all staff, equipment, furniture and property
- Scheduling for 29+/- Front of House staff
- Employee oversight: Assigning server sections, delegating tasks, creating daily and weekly cleaning schedules and following up on assigned staff commitment to each duty
- Actively engaged in conflict resolution
- Guest interactions:Booking large reservations that work in tandem with regular a la carte service in other sections of the restaurant, while adhering to special requests of the special function
- Server Cash-outs, Cash Office open/close, End of Day closing reports for labor and food cost
- Ensuring the perimeters of the restaurant are clean and secure
- Employee training: Actively engaged in hands-on training of new hires as well as monitoring continued performance and product knowledge of senior staff
- Create/Update food menu/bar/wine training handbooks and menus.
Server/Bartender
Buon Gusto
07.2022 - 10.2023
Server/Bartender
The Aberfoyle Mill
11.2019 - 04.2023
Education
SmartServe
Prehealth Sciences -
Conestoga College, Kitchener
09.2018
Skills
- Guest Engagement
- Supply Restocking
- Daily Specials Memorization
- Beverage Preparation
- Hospitality Service Expertise
- Table Setting Knowledge
- Sales Expertise
- Relationship Management
- Performance Improvement
- High-Volume Dining
- Food and Beverage Pairings
- Guest Relations Management
- Cash Handling
Timeline
Server
Charcoal Steakhouse
10.2023
Restaurant Manager
Buon Gusto
02.2023 - 10.2023
Server/Bartender
Buon Gusto
07.2022 - 10.2023
Server/Bartender
The Aberfoyle Mill
11.2019 - 04.2023
SmartServe
Prehealth Sciences -
Conestoga College, Kitchener
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