Open To Work
Stephanie Danilko
Acton,Canada
Work Preference
Summary
Resourceful Customer Relations Manager known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, strategic planning, documentation, and customer retention. Excels in communication, empathy, and problem-solving, ensuring positive outcomes in customer interactions. Committed to leveraging these abilities to maintain and enhance customer satisfaction and loyalty.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Customer Relations Manager
Marbro Group Inc
06.2012 - Current
- Coordinated and dispatched carriers for customer shipments.
- Negotiated and prepared rates for domestic and cross-border moves within Canada and the USA.
- Sourced carriers, arranged time-sensitive or specialized shipments, and negotiated competitive rates.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers, as primary contact, to resolve service and billing issues.
- Resolved escalated customer service issues in a timely manner.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
Server
Wimpy's Diner
09.2018 - 03.2021
- Greeted, seated, and assisted customers with menu selections while entering orders through the POS system.
- Prepared a variety of alcoholic and non-alcoholic beverages and served food efficiently.
- Resolved food and drink concerns promptly and managed all customer payments accurately.
- Cleaned and sanitized tables and service areas to maintain a safe, welcoming dining environment.
Legal Assistant
Stephen Walters Professional Corporation
01.2011 - 01.2012
- Managed a multi-line phone system and directed inquiries efficiently.
- Scheduled appointments and maintained the office calendar.
- Supported preparation of Small Claims Court documents, organized corporate files, and drafted annual corporate resolutions.
- Prepared professional correspondence on behalf of the lawyer for clients and other solicitors.
- Filed legal documents with courts, ensuring compliance with procedural requirements.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
Assistant Store Manager
American Eagle Outfitters
04.2007 - 12.2010
- Oversaw daily operations in a high-shrink retail environment.
- Managed staff scheduling for all team members, including management.
- Reviewed daily reports to identify discrepancies and potential fraud.
- Completed annual performance appraisals and coached sales associates for growth.
- Supervised daily store operations and ensured team efficiency.
- Trained and developed staff on customer service best practices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
Human Resources Management -
McMaster University Continuing Education
Paralegal - Justice Studies
Loyalist College
Public & Private Investigations -
Sheridan College
Skills
- Organization
- Strong Communication
- Time Management
- Self motivated
- Proficient in Microsoft Office
- Team player
- French Immersion
- Decision-making
- Documentation
- Emotional intelligence
References
Available upon request
Volunteer Experience
- Team Captain, Milton Coed Slo Pitch, 2023 - 2024
- League President, Milton Ladies Slo Pitch, 2016 - 2018
Timeline
Server
Wimpy's Diner
09.2018 - 03.2021
Customer Relations Manager
Marbro Group Inc
06.2012 - Current
Legal Assistant
Stephen Walters Professional Corporation
01.2011 - 01.2012
Assistant Store Manager
American Eagle Outfitters
04.2007 - 12.2010
Human Resources Management -
McMaster University Continuing Education
Paralegal - Justice Studies
Loyalist College
Public & Private Investigations -
Sheridan College