Stephanie Court

Wholesale Club

02.2009 - Current

Monitored cash drawers in six checkout stations to verify adequate cash supply.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Trained team members in successful strategies to meet operational and sales targets.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Oversaw cashier operations, bookkeeping and security.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Maintained strong customer relations and effective customer service standards.
Coached employees through day-to-day work and complex problems.
Prepared weekly employee work schedules to meet operational needs.
Evaluated employee performance and made recommendations for improvements.
Recorded financial transactions and performed account reconciliations.